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BBB Accredited Business since

Clarus Commerce

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Phone: (860) 358-9198 Fax: (860) 358-9276 100 Roscommon Dr Ste 302, Middletown, CT 06457 View Additional Web Addresses

BBB Business Reviews may not be reproduced for sales or promotional purposes.


Clarus Marketing Group, LLC offers  products that enhance a members online shopping experience. Depending on the product the benefits can include shipping and return shipping rebates, price protection, and 5 or 10% cash back for over 1,000 online merchants.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Clarus Commerce meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

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Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Clarus Commerce include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 214 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

214 complaints closed with BBB in last 3 years | 50 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 38
Billing/Collection Issues 103
Delivery Issues 7
Guarantee/Warranty Issues 0
Problems with Product/Service 66
Total Closed Complaints 214

Customer Reviews Summary Read customer reviews

3 Customer Reviews on Clarus Commerce
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 3
Total Customer Reviews 3

Additional Information

BBB file opened: April 01, 2003 Business started: 04/16/1999 in CT Business incorporated 04/25/2001 in CT
Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. Tom Caporaso, President/COO
Contact Information
Principal: Mr. Tom Caporaso, President/COO
Customer Contact: Mr. Mike Procaccini, Customer Service Supervisor
Business Category

Internet Marketing Services Buying Clubs & Group Purchasing Service Internet Shopping Marketing Consulting Services (NAICS: 541613)

Alternate Business Names
Clarus Marketing Group, LLC IC FreeShipping In the Company of Dogs VIP membership Travel Plus

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.