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BBB Business Review

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BBB Accredited Business since

Travelers Companies, Inc.

Phone: (860) 954-2382 View Additional Phone Numbers 1 Tower Sq Stop 8A, Hartford, CT 06183

BBB Business Reviews may not be reproduced for sales or promotional purposes.


Travelers Companies, Inc. offers insurance products and services; home owners, renters, auto, boat, flood, identity theft, wedding and umbrella.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Travelers Companies, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Travelers Companies, Inc. include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 353 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

353 complaints closed with BBB in last 3 years | 130 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 7
Billing/Collection Issues 77
Delivery Issues 3
Guarantee/Warranty Issues 8
Problems with Product/Service 258
Total Closed Complaints 353

Customer Reviews Summary Read customer reviews

12 Customer Reviews on Travelers Companies, Inc.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 1
Negative Experience 11
Total Customer Reviews 12

Additional Information

BBB file opened: March 01, 1928 Business started: 01/01/1853 Business started locally: 01/01/1853 Business incorporated 04/01/2004 in MN
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Insurance, State of CT Dept. of
153 Market St, Hartford CT 06103
Phone Number: (860) 297-3900

Type of Entity


Business Management
Ms. Denise J. Sailer, Director Consumer Affairs
Contact Information
Principal: Ms. Denise J. Sailer, Director Consumer Affairs
Business Category

Insurance Companies Insurance - Auto Insurance - Fire & Flood Specialists Insurance - Homeowners Insurance - Marine Insurance - Rental Insurance - Property Insurance Consultants Insurance Services Insurance Agencies and Brokerages (NAICS: 524210)

Alternate Business Names
American Equity Insurance Company American Equity Specialty Insurance Company Consumer County Mutual Discover Property and Casualty Insurance Company Discover Specialty Insurance Company Farmington Casualty Company Fidelity and Guaranty Insurance Company Fidelity and Guaranty Insurance Underwriters, Inc First Floridan Auto and Home Insurance Company Pacific Select Insurance Company Premiere Insurance Associates Seaboard Surety Company St Paul Fire and Casualty Insurance Company St Paul Fire and Marine Insurance Company St Paul Guardian Insurance Company St Paul Protective Insurance Company St. Paul Medical Liability Insurance Company St. Paul Mercury Insurance Company St. Paul Surplus Lines Insurance Company The Automobile Insurance Company of Hartford, CT The Charter Oak Fire Insurance Company The Phoenix Insurance Company The Premier Insurance Company of Massachusetts The Standard Fire Insurance Company The Travelers Home and Marine Insurance Company The Travelers Indemnity Company of America The Travelers Indemnity Company of Connecticut The Travelers Lloyds Insurance Company Travco Insurance Company Travelers Travelers Auto Insurance Company of New Jersey Travelers Casualty and Surety Company of America Travelers Casualty Company of Connecticut Travelers Casualty Insurance Company of America Travelers Commercial Casualty Company Travelers Commercial Insurance Company Travelers Excess and Surplus Lines Company Travelers Insurance Companies Travelers Lloyds of Texas Insurance Company Travelers Personal Insurance Company Travelers Personal Security Insurance Company Travelers Property Casualty Company of America Travelers Property Casualty Insurance Company United States Fidelity and Guaranty Company

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.