BBB Business Review

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This business is not BBB accredited.

The Hartford Financial Services Group, Inc.

Find a Location

Phone: (860) 547-5000 Fax: (860) 547-6343 View Additional Phone Numbers 1 Hartford Plz, Hartford, CT 06155 View Additional Web Addresses

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The Hartford Financial Services Group, Inc. offers insurance benefit management products and services.

BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for The Hartford Financial Services Group, Inc. include:

  • Failure to respond to 1 complaint(s) filed against business

Factors that raised the rating for The Hartford Financial Services Group, Inc. include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

257 complaints closed with BBB in last 3 years | 89 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 11
Billing/Collection Issues 51
Delivery Issues 4
Guarantee/Warranty Issues 2
Problems with Product/Service 189
Total Closed Complaints 257

Customer Reviews Summary Read customer reviews

1 Customer Review on The Hartford Financial Services Group, Inc.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 1
Total Customer Reviews 1

Additional Information

BBB file opened: February 01, 1932 Business started: 05/10/1810 Business started locally: 05/10/1810
Type of Entity


Business Management
Mr. Liam E. McGee, Chariman, President, CEO Ms. Urana Mati, Customer Relations
Contact Information
Customer Contact: Gregory Bouley, Consumer Affairs Assistant Director
Principal: Mr. Liam E. McGee, Chariman, President, CEO
Business Category

Insurance Companies Insurance - Accident & Health Insurance - Auto Insurance - Property Insurance Services

Service Area
The Hartford Financial Services Group Inc. (NYSE: HIG) is a leading provider of insurance and wealth management services for millions of consumers and businesses worldwide.
Alternate Business Names
American Maturity Life Insurance Company Champlain Life Reinsurance Company First State Insurance Company Hart Life Insurance (Alpine Life Insurance) Hartford Accident and Indemnity Company Hartford Casualty Insurance Company Hartford Fire Insurance Company Hartford Insurance Company of Illinois Hartford Insurance Company of the Midwest Hartford Insurance Company of the Southeast Hartford International Life Reassurance Corporation Hartford Life & Accident Insurance Company Hartford Life Investment Products Services Hartford Lloyd's Insurance Company Nutmeg Insurance Company Pacific Insurance Co, Limited Property & Casualty Ins. Co. of Hartford Sentinel Insurance Company Servus Life Insurance Co (Royal Life) Trumbull Insurance Company Twin City Fire Insurance Company

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.