BBB Business Review

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This business is not BBB accredited.

Click4Support, LLC

Phone: (888) 884-0006 View Additional Phone Numbers 12 Main St Ste 1, Essex, CT 06426 http://www.click4support.net ! There is an alert on Click4Support, LLC !


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BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Based on BBB files, this business has a BBB Rating of No Rating. The reason is as follows:

  • This business has no rating because it is out of business.


Customer Complaints Summary Read complaint details

159 complaints closed with BBB in last 3 years | 30 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 27
Billing/Collection Issues 12
Delivery Issues 5
Guarantee/Warranty Issues 5
Problems with Product/Service 110
Total Closed Complaints 159

Customer Reviews Summary Read customer reviews

22 Customer Reviews on Click4Support, LLC
Customer Experience Total Customer Reviews
Positive Experience 3
Neutral Experience 0
Negative Experience 19
Total Customer Reviews 22

Additional Information

BBB file opened: February 13, 2013 Business started: 05/01/2012 in CT Business started locally: 07/01/2012 Business incorporated 03/21/2014 in CT
Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. Bruce Bartolotta, VP Marketing Ms. Preeti Jasra, Customer Service Manager
Contact Information
Principal: Mr. Bruce Bartolotta, VP Marketing
Principal: Ms. Preeti Jasra, Customer Service Manager
Business Category

Information Technology Services Computers - Network Security

Alternate Business Names
Click4supoort.net
Additional Information

Click4Support lists a business address in Connecticut, however the business itself relies on overseas call centers where the technicians are located. BBB investigation was unable to confirm whether the Connecticut address is actually in use by Click4Support for the operation of its business. BBB reverse-searched the company’s supposed local business address and located multiple unrelated businesses also registered to that address. 

The Click4Support website states that the business “was legally established in 2007” and “Incorporated in 2007,” however a business inquiry with the Office of the Secretary of State of Connecticut confirms that this company was first legally incorporated on March 21, 2014. According to the company’s website domain registration, the website was created in 2011. 

On 7/9/2015, BBB was informed by a principal of Click4Support, LLC that the business was no longer operational but would continue to honor existing customer contracts. BBB was further informed that Click4Support, LLC, would file corporate registration documents with the Connecticut Secretary of State formally closing the business within a week.

On 8/24/2015, BBB confirmed that the business maintains an Active business registration with the Connecticut Secretary of State, maintains a functional website, and routinely updates multiple social media accounts with recent posts. As of 8/24/2015, Click4Support, LLC appears to remain operational.

On December 24, 2015, the BBB was notified that Click4Support, LLC is in litigation filed by the Federal Trade Commission in the Federal District Court for the Eastern District of Pennsylvania.  The District Court issued an Injunction Order on November 24, 2015 that placed the business under Receivership by an neutral third party.  As a result, Click4Support, LLC has had all of its assets frozen and cannot conduct business until further notice.

On February 24, 2016, the BBB received updated status from the third party receiver providing information for those consumers who may have claims against this business.  All claims against this company should be submitted in accordance with the Receivership at c4sreceiver.com.  See the section for Government Actions within this business review for more details.

 

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.