This business is not BBB accredited.
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This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Based on BBB files, this business has a BBB Rating of No Rating. The reason is as follows:
- This business has no rating because it is out of business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||110|
|Total Closed Complaints||159|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||22|
Type of Entity
Limited Liability Company (LLC)
Business ManagementMr. Bruce Bartolotta, VP Marketing Ms. Preeti Jasra, Customer Service Manager
Information Technology Services Computers - Network Security
Alternate Business NamesClick4supoort.net
Click4Support lists a business address in Connecticut,
however the business itself relies on overseas call centers where the
technicians are located. BBB investigation was unable to confirm whether the
Connecticut address is actually in use by Click4Support for the operation of
its business. BBB reverse-searched the company’s supposed local business
address and located multiple unrelated businesses also registered to that address.
The Click4Support website states that the business “was legally established in 2007” and “Incorporated in 2007,” however a business inquiry with the Office of the Secretary of State of Connecticut confirms that this company was first legally incorporated on March 21, 2014. According to the company’s website domain registration, the website was created in 2011.
On 7/9/2015, BBB was informed by a principal of Click4Support, LLC that the business was no longer operational but would continue to honor existing customer contracts. BBB was further informed that Click4Support, LLC, would file corporate registration documents with the Connecticut Secretary of State formally closing the business within a week.
On 8/24/2015, BBB confirmed that the business maintains an Active business registration with the Connecticut Secretary of State, maintains a functional website, and routinely updates multiple social media accounts with recent posts. As of 8/24/2015, Click4Support, LLC appears to remain operational.
On December 24, 2015, the BBB was notified that Click4Support, LLC is in litigation filed by the Federal Trade Commission in the Federal District Court for the Eastern District of Pennsylvania. The District Court issued an Injunction Order on November 24, 2015 that placed the business under Receivership by an neutral third party. As a result, Click4Support, LLC has had all of its assets frozen and cannot conduct business until further notice.
On February 24, 2016, the BBB received updated status from the third party receiver providing information for those consumers who may have claims against this business. All claims against this company should be submitted in accordance with the Receivership at c4sreceiver.com. See the section for Government Actions within this business review for more details.