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This Business is not BBB accredited

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BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

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Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that lowered the rating for Click4Support, LLC include:

  • Length of time business has been operating
  • 120 complaints filed against business
  • Failure to respond to 2 complaints filed against business
  • 1 complaint filed against business that was not resolved


Customer Complaints Summary Read complaint details

120 complaints closed with BBB in last 3 years | 98 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 26
Billing/Collection Issues 10
Delivery Issues 0
Guarantee/Warranty Issues 4
Problems with Product/Service 80
Total Closed Complaints 120

Customer Reviews Summary Read customer reviews

13 Customer Reviews on Click4Support, LLC
Customer Experience Total Customer Reviews
Positive Experience 1
Neutral Experience 0
Negative Experience 12
Total Customer Reviews 13

Additional Information

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BBB file opened: February 13, 2013 Business started: 05/01/2012 in CT Business started locally: 07/01/2012 Business incorporated: 03/21/2014 in CT
Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. Bruce Bartolotta, VP Marketing Ms. Charlene Grande, Customer Service Supervisor Ms. Lori Melaly, Admin. Support
Contact Information
Principal: Mr. Bruce Bartolotta, VP Marketing
Business Category

Information Technology Services Computers - Network Security

Alternate Business Names
Click4supoort.net
Additional Information

Click4Support lists a business address in Connecticut, however the business itself relies on overseas call centers where the technicians are located. BBB investigation was unable to confirm whether the Connecticut address is actually in use by Click4Support for the operation of its business. BBB reverse-searched the company’s supposed local business address and located multiple unrelated businesses also registered to that address. 

The Click4Support website states that the business “was legally established in 2007” and “Incorporated in 2007,” however a business inquiry with the Office of the Secretary of State of Connecticut confirms that this company was first legally incorporated on March 21, 2014. According to the company’s website domain registration, the website was created in 2011.

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BBB Complaint Process

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This company has a record of certain types of complaints. Please see "Additional Complaint Information" for further details.

This company may operate largely overseas. Please see "Additional Information" for further details.