BBB Business Review

This Business is not BBB accredited

BBB Business Reviews may not be reproduced for sales or promotional purposes.

BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that lowered the rating for Click4Support, LLC include:

  • Length of time business has been operating
  • 120 complaints filed against business
  • Failure to respond to 2 complaints filed against business
  • 1 complaint filed against business that was not resolved

Customer Complaints Summary Read complaint details

120 complaints closed with BBB in last 3 years | 98 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 26
Billing/Collection Issues 10
Delivery Issues 0
Guarantee/Warranty Issues 4
Problems with Product/Service 80
Total Closed Complaints 120

Customer Reviews Summary Read customer reviews

13 Customer Reviews on Click4Support, LLC
Customer Experience Total Customer Reviews
Positive Experience 1
Neutral Experience 0
Negative Experience 12
Total Customer Reviews 13

Additional Information

BBB file opened: February 13, 2013 Business started: 05/01/2012 in CT Business started locally: 07/01/2012 Business incorporated: 03/21/2014 in CT
Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. Bruce Bartolotta, VP Marketing Ms. Charlene Grande, Customer Service Supervisor Ms. Lori Melaly, Admin. Support
Contact Information
Principal: Mr. Bruce Bartolotta, VP Marketing
Business Category

Information Technology Services Computers - Network Security

Alternate Business Names
Additional Information

Click4Support lists a business address in Connecticut, however the business itself relies on overseas call centers where the technicians are located. BBB investigation was unable to confirm whether the Connecticut address is actually in use by Click4Support for the operation of its business. BBB reverse-searched the company’s supposed local business address and located multiple unrelated businesses also registered to that address. 

The Click4Support website states that the business “was legally established in 2007” and “Incorporated in 2007,” however a business inquiry with the Office of the Secretary of State of Connecticut confirms that this company was first legally incorporated on March 21, 2014. According to the company’s website domain registration, the website was created in 2011.


What is a BBB Business Review?

We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.


About BBB Business Review Content & Services:

Some Better Business Bureaus offer additional content & services in BBB Business Reviews.
The additional content & services are typically regional in nature or, in some cases, a new product or service that is being tested prior to a more general release.
Not all enhanced content & services are available at all Better Business Bureaus.

Professional AffiliationsX

Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.


BBB Complaint Process

Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.


What is BBB Advertising Review?

BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.


What government actions does BBB report on?

BBB reports on known significant government actions involving business' marketplace conduct.


Thank you for your feedback!

Help us improve by taking our survey.


BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.


Additional Phone Numbers

Find a LocationX

  Change Location
Show Only Accredited Locations


This company has a record of certain types of complaints. Please see "Additional Complaint Information" for further details.

This company may operate largely overseas. Please see "Additional Information" for further details.