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BBB Business Review

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BBB Accredited Business since

National Express, Inc.

Phone: (203) 852-0024 Fax: (203) 838-8642 2 Morgan Ave, Norwalk, CT 06851 http://www.nationalexpresstv.com


BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

National Express, Inc. offers product sales, As Seen On TV, through TV marketing and advertising.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that National Express, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for National Express, Inc. include:

  • 136 complaint(s) filed against business

Factors that raised the rating for National Express, Inc. include:

  • Length of time business has been operating
  • Response to 136 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

136 complaints closed with BBB in last 3 years | 30 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 18
Billing/Collection Issues 6
Delivery Issues 11
Guarantee/Warranty Issues 8
Problems with Product/Service 93
Total Closed Complaints 136

Customer Reviews Summary Read customer reviews

3 Customer Reviews on National Express, Inc.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 3
Total Customer Reviews 3

Additional Information

BBB file opened: March 31, 1991 Business started: 01/01/1981 Business started locally: 01/01/1981 Business incorporated 01/01/1981 in CT
Type of Entity

Corporation

Business Management
Ms. Dawn Bradley, General Manager Mr. Edward Kelly, President Mr. Jack Sullivan, Controller
Contact Information
Principal: Ms. Dawn Bradley, General Manager
Business Category

Infomercials Novelties - Retail Advertising - Direct Mail Internet Marketing Services Advertising Agencies (NAICS: 541810)

X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.