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BBB Accredited Business since

Ice Machines Plus, Inc.

Phone: (877) 900-4423 Fax: (860) 524-8771 36 Holly Dr, Newington, CT 06111 View Additional Email Addresses

BBB Business Reviews may not be reproduced for sales or promotional purposes.


IceMachinesPlus provides a huge selection of Commercial Ice Machines and Ice Maker Dispensers at wholesale prices. Plus, we offer a large variety of top quality commercial foodservice equipment. If you are starting a new foodservice business and need new equipment and some expert guidance, or if your foodservice business has been in operation for years and you need to upgrade your commercial equipment, IceMachinesPlus and our expert customer service team can help you either get started or expand your commercial kitchen.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Ice Machines Plus, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Ice Machines Plus, Inc.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: February 04, 2014 Business started: 01/10/2007 in CT Business incorporated 05/29/2013 in CT
Type of Entity


Business Management
Mr. Joseph A. Sullo, President/Treasurer Ms. Michele Girard, General Manager Mr. Michael R. Sullo, Vice President
Contact Information
Customer Contact: Ms. Michele Girard, General Manager
Principal: Mr. Joseph A. Sullo, President/Treasurer
Business Category

Ice Making Equipment & Machines Refrigeration Equipment - Commercial - Sales & Service Restaurant Equipment & Supplies Commercial Products Wholesale & Distributor Appliances - Major - Dealers Dishwashing Machines - Dealers Restaurant Equipment - Repair & Service Other Commercial and Service Industry Machinery Manufacturing (NAICS: 333318)

Products & Services

Ice Machines Plus, Inc. sells the following brand(s): 3M - Cuno, Amana, AxisWaring, Browne Foodservice, Carlisle , Carter Hoffman, Champion, CMA, Continental, Cornelius, Empura, Everpure, Fagor, Fogel, Follett, Hamilton Beach, Hoshizaki, Ice-o-matic, Insinger, Jackson, Jet Tech, Koolaire, Manitowoc, Metlafrio, Moffat, Moyer Diebel, National Chemicals, Panasonic, Perlick, Presto, San Jamar, Saturn, Scotsman, Traulsen, True, Turbo Air, U-Line, Vita-Mix, Vulcan

Ice Machines Plus, Inc. offers the following product(s): Commercial Ice Machines and Ice Maker Dispensers and a large variety of top quality commercial foodservice equipment and supplies.

Method(s) of Payment accepts most major credit, debit, and prepaid cards:
Visa |MasterCard | American Express | Discover
Pay Pal
Leasing Options
Refund and Exchange Policy

No returns will be accepted without written authorization from IceMachinesPlus.  Requests for a return must be made within three (3) days of receipt of your order.  Please contact IceMachinesPlus at 877-585-0759.

If a return is authorized by IceMachinesPlus, the customer is subject to paying return freight and a minimum of 25 percent restocking fee on the item(s) being returned.  Original delivery freight paid (if any) is not refundable.

All returns must be properly packed and shipped freight pre-paid back to an address provided by IceMachinesPlus.

Returned item(s) must be in new, unused condition, and must be in original packaging or crates.  All returns will be inspected for damage or usage prior to issuance of credit or refund.

You may return most new, unused items within 30 days of delivery for a full refund of purchase costs.  IceMachinesPlus will also pay the return shipping costs if the return is a result of our error (for example, if you received an incorrect or defective item, etc.).

We will NOT accept returns for any used items.

No credits or refunds will be processed until we have confirmation that the item has been received by us and is in unused and in new, sellable condition.  You should expect to receive your refund within 30 days of handing your item(s) to the return shipper.  In many cases you will receive the refund more quickly.  The time includes transit time back to us, time to process the return (including inspection), and the time it takes your bank to process the reimbursement.

We will notify you via e-mail of your refund status once we’ve received and processed the returned item(s).

Special order and custom order items cannot be returned.

Unauthorized Returns

If the customer returns any items without written authorization from IceMachinesPlus, the items will be returned to the customer.  Shipping and freight charges may be passed on to the customer.  No credit or refund will be issued on any items returned without prior authorization.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.