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BBB Business Review

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BBB Accredited Business since

The Maids Serving Greater Danbury & Tribury Areas

Phone: (203) 740-0066 Fax: (203) 740-3653 72 Grays Bridge Rd  Box 2, Brookfield, CT 06804 http://www.maids.com



BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

The Maids Serving Greater Danbury & Northwest CT offers residential cleaning services. We also do some office cleaning, depending on if the job can be completed during our business hours.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that The Maids Serving Greater Danbury & Tribury Areas meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for The Maids Serving Greater Danbury & Tribury Areas include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on The Maids Serving Greater Danbury & Tribury Areas
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: September 22, 2008 Business started: 08/01/2002 Business incorporated 07/10/2002 in CT
Type of Entity

Corporation

Business Management
Mr. Chris E. Rudolph, General Manager Ms. Melissa Joyce, Customer Service Manager Ms. Kristi Schoff, Operations Manager
Contact Information
Principal: Mr. Chris E. Rudolph, General Manager
Customer Contact: Ms. Kristi Schoff, Operations Manager
Business Category

House Cleaning Janitor Service Maids & Butlers Service Janitorial Services (NAICS: 561720)

Method(s) of Payment
Cash, Check, Visa and Mastercard
Refund and Exchange Policy
Not satisfied? We'll happily come back and clean any area you're unhappy with. That's our 24-hour, 100% satisfaction guarantee.
Alternate Business Names
CER Klean, Inc. The Maids
Products & Services

We are a residential house cleaning service that specializes in healthy house cleaning. Each member of our highly-trained, uniformed, bonded and insured, four-person cleaning team specializes in cleaning a specific area of your home top to bottom.

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.