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BBB Accredited Business since


Phone: (203) 630-2033 710 Main St Ste 3, Plantsville, CT 06479

BBB Business Reviews may not be reproduced for sales or promotional purposes.


MaidPro will be glad to assist you with an estimate for your house cleaning, if you live in Glastonbury, Berlin, Rocky Hill, Wethersfield, Newington, Cheshire, Cromwell, Meriden, North Haven, Plantsville, Southington, or Wallingford. .

BBB Accreditation

A BBB Accredited Business since

BBB has determined that MaidPro meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that affect the rating for MaidPro include:

  • Length of time business has been operating
  • No complaints filed with BBB

Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 0

Customer Reviews Summary Read customer reviews

0 Customer Reviews on MaidPro
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: November 20, 2008 Business started: 08/26/2011 Business started locally: 08/26/2011 Business incorporated 08/26/2011 in CT
Type of Entity

Limited Liability Company (LLC)

Business Management
Ms. Kathy Ward, Owner & President Ms. Johanna Bergin, General Manager Ms. Brooke Richards, Vice President
Contact Information
Customer Contact: Ms. Brooke Richards, Vice President
Principal: Ms. Kathy Ward, Owner & President
Business Category

House Cleaning Cleaning Services Janitorial Services (NAICS: 561720)

Service Area
Towns That Our Maids Clean: Berlin, Cheshire, Cromwell, Glastonbury, Meriden, Newington, North Haven, Plantsville, Rocky Hill, Southington, Wallingford, Wethersfield Serviced zip / Postal codes 06033, 06037, 06067, 06109, 06111, 06410, 06416, 06450, 06451, 06473, 06479, 06489, 06492
Alternate Business Names
Marsh LLC
Products & Services

MaidPro of Central Connecticut specializes in recurring residential cleaning services, in particular weekly and bi-weekly service. Monthly and one-time cleanings (move-in, move-out, special occasion cleans) are also available.


BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.