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BBB Business Review

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BBB Accredited Business since

ParkSleepFly.com Inc

Phone: (866) 727-5464 View Additional Phone Numbers 1353 South St, Suffield, CT 06078 http://www.parksleepfly.com


BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

This company offers services for a customer to book a night's stay at an airport area hotel and leave their car parked at the hotel for duration of trip.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that ParkSleepFly.com Inc meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for ParkSleepFly.com Inc include:

  • Length of time business has been operating
  • Response to 3 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

3 complaints closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 2
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 3

Customer Reviews Summary Read customer reviews

0 Customer Reviews on ParkSleepFly.com Inc
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: April 19, 2010 Business started: 01/01/2002 Business started locally: 01/01/2002 Business incorporated 03/20/2003 in CT
Type of Entity

Corporation

Business Management
Mr. Tom Lombardi Jr., President/CEO Mr. Carlos Chilin, Project Manager Mr. Philip Rodriguez Ms. Cathy Turley-York, Senior Customer Agent
Contact Information
Principal: Mr. Tom Lombardi Jr., President/CEO
Customer Contact: Ms. Cathy Turley-York, Senior Customer Agent
Business Category

Hotels - Reservations Parking Facilities Airport Parking Reservations All Other Travel Arrangement and Reservation Services (NAICS: 561599)

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.