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            Business ProfileHealth Products For You

            Hospital Supplies
            BBB accredited business

            Contact Information

            14 Fairfield Dr

            Brookfield, CT 06804-3911

            Visit Website
            Email this Business
            (203) 616-2850

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            Customer Reviews

            3.26/5

            Average of 151 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            69 complaints closed in last 3 years

            19 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessB+

            Accredited Since: 9/29/2005

            Years in Business: 21

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Overview

            HPFY offers hospital and home health care medical equipment and supplies. They also offer a range of healthy living products.

            Business Details

            Location of This Business
            14 Fairfield Dr, Brookfield, CT 06804-3911
            Email this Business
            BBB File Opened:
            9/20/2005
            Years in Business:
            21
            Business Started:
            10/16/2002
            Business Incorporated:
            10/16/2002
            Accredited Since:
            9/29/2005
            Type of Entity:
            Limited Liability Company (LLC)
            Alternate Business Name
            • Quaisar Enterprises, LLC
            • HPFY Stores
            Business Management
            • Ms. Naheed Quaisar, Member
            • Mr. Masarrat Quaisar, Member
            • Mr. Shakti Singh, Manager
            Contact Information

            Principal

            • Ms. Naheed Quaisar, Member

            Customer Contact

            • Mr. Shakti Singh, Manager
            Additional Contact Information

            Fax Numbers

            • (203) 616-2851
              Primary Fax

            Phone Numbers

            Email Addresses

            Read More Business Details and See Alerts

            Customer Complaints

            69 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            04/01/2024

            Complaint Type:
            Product Issues
            Status:
            Answered
            Order# ******* ws placed on 3/16/24 to use for my post-surgery recovery beginning April 2nd. Received an email on March 21, 2024 stating an item might ship and an unexpected delays / backorder for the other items. I contacted the customer service first thing in the morning of March 21st and cancelled the entire order because I could not chance that the items would arrive by March 30th. I was told I would receive a confirmation regarding the cancellation. I called on 3/28/2024 because I still had not received a confirmation regarding the cancellation. I didn't want the items to ship due to the 20% restock fee and I had already replaced the itemsand that order arrived in time. The customer service agent had no sound of keyboard keys , asked if I had called before to cancelled. Then I was told to wait another 24-36 hours for the cancellation details.
            Read More
            Read 68 More Complaints

            Customer Reviews

            151 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Karen M

            04/12/2024

            I ordered a product on 4/9/24 and cancelled the order via a phone call to customer service on 4/10/24 after confirming with the representative that the order had not been processed for shipment. I requested a full refund. The customer service representative was rude and combative during our conversation. I also followed up with an email so that my cancellation request was in writing. Per the Cancellation Policy, an order can be canceled before it has been prepared for shipment. On the morning of 4/12/24 I received an email that the product has shipped. I do not want the product, and expect a full refund.

            Health Products For You Response

            04/13/2024

            Hello ****** We apologies to hear about the bad expereince that you had in your recent order. However, since it was an expedite order, so we were trying our best to ship the order on time. As per your cancellation request on the next day, we reached out to the manufacturer to cancel the order but it was already shipped and is showing scheduled delivery on 13th April. Kindly, refuse the delivery and in failure to do so, we will be sending you the prepaid return label to pick the items from you. Also, we have initiated the refund request already and this would take 3 to 5 business days to reflect in your account. Looking forward for another chance to serve you better. If you have any further concerns or questions, please feel free to reach out to me directly on *****************************
            Read 150 More Customer Reviews

            Local BBB

            BBB Serving Connecticut

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