BBB Accredited Business since

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Description

Residential Engineering Services offers residential/commercial property inspections & engineering design.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Residential Engineering Services, LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Residential Engineering Services, LLC include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Residential Engineering Services, LLC
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

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BBB file opened: June 09, 1998 Business started: 06/01/1992 Business started locally: 06/01/1992 Business incorporated: 12/01/2000 in CT
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Department of Consumer Protection
165 Capitol Ave, Hartford CT 06106
www.dcp.state.ct.us
Phone Number: (860) 713-6300
trade.practices@po.state.ct.us

Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. William Neal, Owner
Contact Information
Principal: Mr. William Neal, Owner
Business Category

Home Inspection Service Engineers - Professional Home Design & Planning Building Inspection Services (NAICS: 541350)


Additional Locations

  • 77 Meadowview Ln

    Vernon Rockville, CT 06066 (860) 871-1830

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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

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BBB Complaint Process

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Complaint Detail(s)

5/1/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: ****** ****** of *********** Engineering Services handled my home inspection, including the radon air test. Based on his report, the radon device was used for only 44 hours. The EPA minimum standard duration for radon air testing is 48 hours (http://www.epa.gov/radon/pubs/hmbyguid.html#3.b.). I contacted Mr. ****** several times about this and he repeatedly stated that "it's okay" even though I told him about the EPA guidelines. He responded by saying that there are "pages and pages" of EPA standards, but was unable to pinpoint exactly where in his documents of the EPA standards it stated that 44 hours was acceptable, even though on the EPA's own website, 48 hours is stated. He offered no recompense for not meeting these minimum standards.Radon air testing is a health concern. The full home inspection includes a radon air test and this test was not completed to meet minimum federal guidelines. Product_Or_Service: Home radon air test as part of home inspection Account_Number: Customer number: ***

Desired Settlement: DesiredSettlementID: Other (requires explanation) Another radon air test for the full 48 hours or a refund for the radon air test.

Business Response: Business Response /* (1000, 5, 2013/04/25) */ I have been communicating with Mr. ****** about his concerns with the radon test for some days. I assumed he was seeking information about the test and procedures and was attempting to answer his questions. The first I knew of his desire for a re-test or refund was when I received this complaint. I made arrangements to do a second test for Mr. ****** at no charge. The results were consistent with the first test and Mr. ****** has indicated to me that he is satisfied.