This business is not BBB accredited.
Phone: (203) 816-5116 Fax: (800) 858-8941 View Additional Phone Numbers
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Old Newtown Builders LLC offers new home construction, remodeling, historic preservation, energy efficiency, home performance, green technologies, kitchens, baths, cabinetry and millwork, doors and windows, design/build, project management and consulting.
This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that <em>lowered</em> the rating for Old Newtown Builders LLC include:
- Failure to respond to 3 complaint(s) filed against business
Factors that raised the rating for Old Newtown Builders LLC include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||3|
|Total Closed Complaints||4|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Type of Entity
Limited Liability Company (LLC)
Business ManagementMr. James M. Donnelly, Owner
Home Improvements Home Improvements - Additions Siding Contractors Construction & Remodeling Services Bathroom Remodeling Windows - Installation & Service Doors - Installation Construction Management Home Design & Planning Kitchen & Bath - Design & Remodeling Kitchen Remodeling Building Restoration & Preservation Carpenters
Service AreaWestern Connecticut
THIS LOCATION IS NOT BBB ACCREDITED
PO Box 696
Monroe, CT 06468
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Additional Phone Numbers
- (800) 858-8941(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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BBB Letter Grade Scale
Star Rating scale
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Problems with Product/Service
Read Complaint Details
Complaint: Contractor lied about skills, work didn't meet quality, engineering & code requirements. Overcharged, stole materials, damaged prop and ran off with $ We hired *** ******** the owner of Old Newtown Builders, LLC in Monroe, CT to perform restoration and repair work on our barn. We signed a contract and were assured he was experienced and qualified to do the work. *** ******** / Old Newtown Builders, LLC was paid a considerable amount of money yet was unable to actually perform the work nor progress the project. Despite explicit guidance and support from the project engineer and abundant patience taking considerable time in weekly (lack of progress) meetings, what his attempts were of such poor workmanship and did not meet engineering guidance or specifications, quality or building code. We later learned that *** ******** / Old Newtown Builders, LLC overcharged for materials and labor and damaged our property. The estimate to remediate his failed work, repair and replace is over $50,000. *** ******** / Old Newtown Builders, LLC didn't meet any deadlines. Despite being severely behind schedule *** was only onsite 5 days in one month resulting in his own project deadline of 5 weeks extending into 4 months. Even then, not one part of the project was correctly done nor completed and none of his work passed ********** by the engineer or building inspector. In short, *** ******** / Old Newtown Builders, LLC fraudulently misrepresented his qualifications and the scope of his operations and capabilities. When *** ******** was simply asked on multiple occasions to remedy his numerous failings he packed up and left--with our money. He was then witnessed taking materials we were charged and had paid for and this has been reported to the Police. Despite our many payments to *** ******** / Old Newtown Builders, LLC, according to his subcontractors, they have not been paid. We have requested our money be simply returned but no response from *** ******** / Old Newtown Builders, LLC has been forthcoming. A detailed written assessment prepared with the guidance of the project engineer and his subcontractors (along with our written request for our money to be returned) is available and can be emailed for your review.
Desired Settlement: Either full refund of all money paid to *** ******** / Old Newtown Builders LLC ($11,116.52) and the release of his fraudulent property lien claim OR the cost for us to remediate and repair his failed efforts. We have already spent over $25,000 (paid invoices without labor) to date and are not close to being done correctiing his failings contained in the assessment.
|2/13/2013||Problems with Product/Service|
|10/30/2012||Problems with Product/Service|