BBB Accredited Business since
J&P Restorations, LLC
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J & P Restorations, LLC specializes in residential home improvements. The business services include but are not limited to window and door installation and repairs, drywall, kitchen, bath and basement remodeling, roofing, decks and more.
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A BBB Accredited Business since
BBB has determined that J&P Restorations, LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for J&P Restorations, LLC include:
- Length of time business has been operating
- Response to 2 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||2|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Type of Entity
Limited Liability Company (LLC)
Business ManagementMr. John A. Petrillo, Owner
Home Improvements Home Improvements - Additions Mason Contractors Painting Contractors Painters - Commercial or Residential Patio & Deck Builders Deck - Repair Walkway Design Deck Builder Vinyl Decking Patio, Porch & Deck Enclosures Paving Contractors Roof Decks Roofing Contractors Siding Contractors Basement Waterproofing Construction & Remodeling Services Basement - Remodeling Bathroom Remodeling Bathroom Remodeling - Walk-In Tubs Remodeling Services Windows - Installation & Service Brick - Concrete, Pumice Cabinets Countertops Doors Doors - Installation Storm Windows & Doors Windows & Doors - Installation & Service Windows Fire & Water Damage Restoration Fire Damage Restoration Water Damage Restoration Driveway Installation, Paving & Repair Junk Dealers Junk Removal Contractor - Sheetrock Contractors - Retaining Wall Garage Doors & Openers Kitchen & Bath - Design & Remodeling Kitchen Remodeling Kitchen & Bath Design Outdoor Kitchens Carpenters Basement - Contractors Basement - Finishing Contractor - Remodel & Repair Doors - Repair Drywall Contractors Drywall Taping and Texturing Gutters & Downspouts Contractors - Gutters Residential Remodelers (NAICS: 236118)
New Haven, CT 06512 Directions
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Additional Phone Numbers
- (203) 466-2790(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
|5/20/2016||Problems with Product/Service | Complaint Details Unavailable|
Read Complaint Details
Complaint: I hired J & P Restoration to repair the deck and install one exterior door and a storm door. I paid to John, the business owner, in full in two payments, the last one on July 30, 2015 when the job is done. I asked John to give me a receipt and he said didn't bring the receipt that day but he will mail it to my address in the job site. But he has not mailed the receipt to me until now. I called him many times but he never took my phone. I left voice messages, sent him text messages. There was no any responses from him.
Desired Settlement: I have a simple request: sent me the receipt as you promised.
Business Response: I just received this complaint did not have access to my email. I will look into this matter and respond when I have more information. Thank you John P*******
very simple and they can do it quickly: just send me the receipt. I paid you money
and you send me a receipt. You promised to do that.
Thanks for your email. I have not received the receipt from the contractor.
I don't understand why it is so hard for them to give me a receipt. I did not
think it is a problem when I gave the contractor the money and he said he
didn't bring the receipts with him. This thing teaches me a lesson.
Please see company response where they state you received job invoice.