BBB Accredited Business since
Phone: (860) 409-7100 Fax: (860) 409-7388 View Additional Phone Numbers PO Box 643, Farmington, CT 06034
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This company offers health and diet food supplements.
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A BBB Accredited Business since
BBB has determined that Ultimate Nutrition, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Business ManagementMr. Brian M. Rubino, Vice President
Health & Wellness Vitamins & Food Supplements Food (Health) Supplement Stores (NAICS: 446191)
PO Box 643
Farmington, CT 06034
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Problems with Product/Service
Read Complaint Details
Complaint: I bought 1 bottle of *** ****** ******. This product was clumpy and clotting and appeared to be wet and substance like glue.I have bought this product multiple times and other items from this company and the item appeared to be ok. I called ULTIMATE NUTRITION customer service and I was hung up on multiple times and also was spoke to very rudely. I then spoke to a ****** ****** I believe who needed information from the bottle i gave him every information he needed and i have pictures of the botttle. After weeks of waiting results for this aforementioned product ****** told me they searched the serial number and found no clotting issues. They basically said I lied. I have a witness with me when they saw the clotting. All im asking for is a replacement bottle and this company tells a good paying customer that im lying? it was 99$ that is alot of money for someone who buys this product numerous times. what happened to customer is right attitude.
Desired Settlement: I just want one replacement bottle of *** **** ****** ******. One bottle will not bankrupt the company. I do not want money or anything else just a simple replacement.
Be that as it may just because you checked the aforementioned "powder" it is not the same exact powder that I had. I have witnesses who saw it and your corporation basically called me a liar. I want a reason as a company cannot afford 97$ to someone who used to purchase your products at all times. And even though i did not purchase the product directly from you this is still your product and it was still brand new. Hudson stated to me i could still be compensated a bottle just not monatary value. Which is fine i do not want money just a replacement bottle. I figured this is better than court action or Media attention. I just want whats lawfully just for the the people. Thank you. Just one simple replacement bottle . And the company stated there were clumps but crumbled...my clumps did not crumble!