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BBB Business Review

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BBB Accredited Business since

Pro Hands Companies

Phone: (203) 841-2928 Fax: (203) 841-2930 21 W Main St Fl 4, Waterbury, CT 06702 View Additional Email Addresses https://www.facebook.com/prohands View Additional Web Addresses



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Description

Pro Hands Companies is your professional, safe and reliable handyman company. We can take care of everything on our customers "I’ll take care of it list”. Residential and businesses property owners across the country choose our professional products and services, with our network of bonded and insured technicians; with our excellence network team of technicians we’re able to specialize in all major and minor repairs, maintenance and odd jobs.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Pro Hands Companies meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Pro Hands Companies include:

  • Length of time business has been operating
  • No complaints filed with BBB


Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 0

Customer Reviews Summary Read customer reviews

1 Customer Review on Pro Hands Companies
Customer Experience Total Customer Reviews
Positive Experience 1
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 1

Additional Information

BBB file opened: September 10, 2012 Business started: 01/01/2009 Business started locally: 01/01/2009
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Department of Consumer Protection
165 Capitol Ave, Hartford CT 06106
http://www.dcp.state.ct.us
Phone Number: (860) 713-6300
trade.practices@po.state.ct.us

Type of Entity

Sole Proprietorship

Business Management
Mr. Archie Robertson, President Ms. Peggy Robertson, Vice President
Contact Information
Principal: Mr. Archie Robertson, President
Business Category

Handyman Services Doors - Installation Energy Conservation Products & Services Junk Removal Stone Setting Stone Setting - Interlocking Pavers Contractors - Flooring Landscape Contractors Landscape Maintenance Landscape & Yard Clean-Up Landscape Designers Lawn Maintenance Kitchen & Bath - Design & Remodeling Kitchen Remodeling Carpenters Contractors - General Doors - Repair Drywall Contractors Home Improvements Mason Contractors Painting Contractors Commercial Painting Contractor Roofing Contractors Construction & Remodeling Services Bathroom Remodeling Remodeling Services Residential Remodelers (NAICS: 236118)

Products & Services

Pro Hands Companies sells the following brand(s): 3M,

Hours of Operation
M: 9:00 AM - 5:00 PM
T: 9:00 AM - 5:00 PM
W: 9:00 AM - 5:00 PM
Th: 9:00 AM - 5:00 PM
F: 9:00 AM - 5:00 PM
S: 9:00 AM - 4:00 PM
Method(s) of Payment
Visa, MasterCard, American Express, Discover.
Refund and Exchange Policy
Our goal is that you are completely satisfied with your purchase;
if not simply return the item within 90 days with your receipt. A refund of the
merchandise and taxes will be given however shipping and handling for the
delivery and pick up will not be refunded. Refunds will be issued in the same
method of payment as the original payment.

Service Area
Connecticut
Alternate Business Names
Vandola Group
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.