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This business is not BBB accredited.

Monica LLC

Phone: (203) 996-4458 Fax: (203) 741-1040 View Additional Phone Numbers 121 N Plains Industrial Rd Ste C, Wallingford, CT 06492 http://www.omegastores.com

BBB Business Reviews may not be reproduced for sales or promotional purposes.


Monica LLC offers the retail sale of a variety of products such as, but not limited to, log splitters, wood racks, scooters and bicycles.

BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for Monica LLC include:

  • 56 complaint(s) filed against business
  • Failure to respond to 4 complaint(s) filed against business
  • 27 complaint(s) filed against business that were not resolved
  • Business has failed to resolve underlying cause(s) of a pattern of complaints

Factors that raised the rating for Monica LLC include:

  • Length of time business has been operating

Customer Complaints Summary Read complaint details

56 complaints closed with BBB in last 3 years | 8 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 5
Billing/Collection Issues 2
Delivery Issues 6
Guarantee/Warranty Issues 7
Problems with Product/Service 36
Total Closed Complaints 56

Additional Complaint Information

BBB files indicate that this business has a pattern of complaints concerning a lack of customer service and response to customer concerns; broken or incorrect products; and a lengthy delivery period.

Customer Reviews Summary Read customer reviews

2 Customer Reviews on Monica LLC
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 2
Total Customer Reviews 2

Additional Information

BBB file opened: September 23, 2002 Business started: 02/10/2001 Business started locally: 02/10/2001 Business incorporated 02/10/2001 in CT
Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. Gabe Smatko, Manager
Contact Information
Principal: Mr. Gabe Smatko, Manager
Business Category

General Merchandise - Retail Recreational Vehicles - Dealers

Alternate Business Names
Omega Stores Omegastores.com
Business Management

Gabor Smatko, owner of Monica, LLC DBA Omegastores.com, also the owns EpizonTech, LLC out of Springfield, MA. Better Business Bureau Serving Central & Western MA and Northeastern CT holds a separate business review on EpizonTech, LLC: http://www.bbb.org/central-western-massachusetts/business-reviews/electric-scooters/epizontech-in-springfield-ma-317706


BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.