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BBB Business Review

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BBB Accredited Business since

Jager Professional Gas Services, LLC

Phone: (860) 388-3422 Fax: (860) 388-3410 93 Elm St Apt E, Old Saybrook, CT 06475 View Additional Email Addresses http://www.jagergas.com


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Description

Jager Professional Gas Services, LLC offers sales, service, maintenance, installation and repair of all makes and types of propane and natural gas equipment. 

Our hearth showroom located in Old Saybrook has many live burn items such as gas logs, space heaters, gas and wood inserts, gas and wood stoves, pellet stoves and inserts.

Our services include installation repair of all types of gas equipment.

We offer fuel gas conversions.

 


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Jager Professional Gas Services, LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that affect the rating for Jager Professional Gas Services, LLC include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Jager Professional Gas Services, LLC
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: November 16, 2002 Business started: 01/01/1997 in CT Business incorporated 09/21/1998 in CT
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Department of Consumer Protection
165 Capitol Ave, Hartford CT 06106
http://www.dcp.state.ct.us
Phone Number: (860) 713-6300
trade.practices@po.state.ct.us

Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. Michael D. Jager, Owner Ms. Michelle Neddo, Office & Support Mr. Scott Rufin, Sales & Support
Contact Information
Principal: Mr. Michael D. Jager, Owner
Customer Contact: Mr. Scott Rufin, Sales & Support
Business Category

Gas - Propane Propane Gas Plumbing Stoves - Wood, Coal Water Heaters - Dealers Water Heater - Tankless Appliances - Installation Appliances - Small - Service & Repair Natural Gas Companies Heating Contractors Swimming Pools & Hot Tubs Swimming Pool Service & Repair Water Heaters - Repairing Generators Fireplace Equipment - Retail Plumbing, Heating, and Air-Conditioning Contractors (NAICS: 238220)

Products & Services

Jager Professional Gas Services, LLC sells the following brand(s): Empire Comfort and Hearth Products, Hayward Pool Heaters, HPC Fire Pits, Mendota Hearth Products, Monesson Hearth Products, Pentair Pool Heaters, Peterson Hearth Products, Raypak Pool Heaters, Regency Hearth Products, Rinnai Water and Space Heating products, Stoll Doors and Surrounds, Vermont Castings Hearth Products, Zodiac Pool Heaters

Jager Professional Gas Services, LLC offers the following product(s): Empire Comfort and Hearth Products, Hayward Pool Heaters, HPC Fire Pits, Mendota Hearth Products, Monesson Hearth Products, Pentair Pool Heaters, Peterson Hearth Products, Raypak Pool Heaters, Regency Hearth Products, Rinnai Water and Space Heating products, Stoll Doors and Surrounds, Vermont Castings Hearth Products, Zodiac Pool Heaters

Method(s) of Payment
All credit cards, cash, checks
Refund and Exchange Policy

Any item that we have to order for you is considered SPECIAL ORDER and is not returnable.

Electrical parts carry a 30 day warranty only.

No warranties on commercial parts.

All other parts warranties are specific to each manufacturer and we abide by their policies.

Alternate Business Names
Jager Propane & Natural Gas
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.