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BBB Accredited Business since

Hocon Gas, Inc.

Additional Locations

Phone: (203) 925-0600 Fax: (203) 944-0300 6 Armstrong Rd, Shelton, CT 06484 View Additional Email Addresses http://www.hocongas.com View Additional Web Addresses


BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

Hocon Gas, Inc. specializes in residential and commercial propane gas, alternative fuel and autogas service. The business services include but are not limited to propane gas delivery, gas appliance sales, installation, service and more.  


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Hocon Gas, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Hocon Gas, Inc. include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 18 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

18 complaints closed with BBB in last 3 years | 9 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 1
Billing/Collection Issues 6
Delivery Issues 3
Guarantee/Warranty Issues 0
Problems with Product/Service 8
Total Closed Complaints 18

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Hocon Gas, Inc.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: December 01, 1984 Business started: 01/01/1952 Business started locally: 01/01/1952 Business incorporated: 10/26/1961 in CT
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Department of Consumer Protection
165 Capitol Ave, Hartford CT 06106
www.dcp.state.ct.us
Phone Number: (860) 713-6300
trade.practices@po.state.ct.us

Type of Entity

Corporation

Business Management
Mr. David Gable, President Mr. Tim Brown, General Manager Mr. William J. Cummings, VP of Operations Mr. Gerard LeFrancois, General Manager Mr. Frank Loyot, Vice President Mr. David McGuire, Director of IT and Risk Mr. Richie O'Niel, General Manager Ms. Connie Reccardo, General Manager Mr. Gino Tarantino, Vice President-CFO
Contact Information
Customer Contact: Mr. William J. Cummings, VP of Operations
Principal: Mr. David Gable, President
Business Category

Gas - Propane - Equipment & Supplies Water Heaters - Dealers Water Heaters - Repairing Appliances - Major - Dealers Gas Burners Gas - Propane Propane Gas Plumbing

Alternate Business Names
Hocon Gas of Danbury Hocon Gas of Guilford Hocon Gas of Norwalk Hocon Gas of Torrington Hocon Gas of Waterbury Hocon Propane
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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.