BBB Business Review

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This business is not BBB accredited.

LoveSac Alternative Furniture Co.

Additional Locations

Phone: (203) 353-3349 Fax: (203) 353-8483 View Additional Phone Numbers 700 Canal St 4th Fl, Stamford, CT 06902 http://www.lovesac.com


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Description

Lovesac was founded in 1995 when teenager Shawny D. Nelson set out to build the world’s largest beanbag but ended up filling it with shredded foam instead. Lovesac has evolved into an international retailer of alternative furniture, making washable, changeable, comfortable and durable furniture for TV rooms. You can learn more about Lovesac at www.Lovesac.com.


BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for LoveSac Alternative Furniture Co. include:

  • Failure to respond to 2 complaint(s) filed against business

Factors that raised the rating for LoveSac Alternative Furniture Co. include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

8 complaints closed with BBB in last 3 years | 3 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 1
Billing/Collection Issues 0
Delivery Issues 1
Guarantee/Warranty Issues 0
Problems with Product/Service 6
Total Closed Complaints 8

Customer Reviews Summary Read customer reviews

0 Customer Reviews on LoveSac Alternative Furniture Co.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: November 28, 2006 Business started: 10/09/2006 Business started locally: 10/09/2006 Business incorporated 03/06/2014 in DE
Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. Michael Cano, Customer Service Specialist Mr. Ryan Johnson, CFO Mr. Shawn Nelson, Chairman Mr. Brian Witherow, Customer Loyalty Manager
Contact Information
Customer Contact: Mr. Michael Cano, Customer Service Specialist
Business Category

Furniture - Retail Advertising - Direct Mail

Refund and Exchange Policy
If for any reason you decide your purchase isn't what you want, need, or like, you can return it by contacting a customer service representative to coordinate your return authorization. You have 30 days from the ship date of your order to return or exchange your purchase. All returns must be reported to us within 30 days and returned, in good condition, in their original packaging. As custom covers are made just for you, they are final sale and ineligible for return. Please note that Gift Cards cannot be exchanged, refunded, or redeemed for cash. Lost or stolen Gift Cards cannot be replaced or refunded.
Alternate Business Names
Lovesac, LLC
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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.