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Bob's Discount Furniture offers retail furniture, mattresses/bedding and household accessories.
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A BBB Accredited Business since
BBB has determined that Bob's Discount Furniture LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Bob's Discount Furniture LLC include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1616 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||902|
|Total Closed Complaints||1616|
Additional Complaint Information
Any customer who has a complaint with Bob's Discount Furniture may contact the company's customer care liaison manager, Nicole Theriault by phone at 860-319-2311, fax at 860-887-9913, or email at Nicole.Theriault@MyBobs.com for direct assistance.
In the event the issues are not resolved directly with the company, a complaint may be filed with BBB online at www.bbb.org.
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||106|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Referral to OTHER BBB
Type of Entity
Business ManagementMr. Robert Kaufman, President Ms. Tiffany Long, Corporate Liaison Mr. Lucas Macedo, VP Operations - Customer Care Ms. Tracy Sanborn, Corporate Liaison Mr. Mike Skirvin, CEO Mr. John Sullivan, Senior VP/CFO Ms. Nicole Theriault, Customer Care Liaison Manager
Furniture - Retail Housewares - Retail Lamps & Lamp Shades - Retail Mattresses Waterbeds - Dealers Beds - Retail Furniture Stores (NAICS: 442110)