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BBB Business Review

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BBB Accredited Business since

Bob's Discount Furniture LLC

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Phone: (860) 474-1200 Fax: (860) 887-9913 View Additional Phone Numbers 428 Tolland Tpke, Manchester, CT 06042 View Additional Email Addresses

BBB Business Reviews may not be reproduced for sales or promotional purposes.


Bob's Discount Furniture offers retail furniture, mattresses/bedding and household accessories.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Bob's Discount Furniture LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

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Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Bob's Discount Furniture LLC include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1616 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

1616 complaints closed with BBB in last 3 years | 664 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 68
Billing/Collection Issues 37
Delivery Issues 247
Guarantee/Warranty Issues 362
Problems with Product/Service 902
Total Closed Complaints 1616

Additional Complaint Information

Any customer who has a complaint with Bob's Discount Furniture may contact the company's customer care liaison manager, Nicole Theriault by phone at 860-319-2311, fax at 860-887-9913, or email at for direct assistance.

In the event the issues are not resolved directly with the company, a complaint may be filed with BBB online at

Customer Reviews Summary Read customer reviews

106 Customer Reviews on Bob's Discount Furniture LLC
Customer Experience Total Customer Reviews
Positive Experience 7
Neutral Experience 2
Negative Experience 97
Total Customer Reviews 106

Additional Information

BBB file opened: March 26, 1993 Business started: 03/30/1991 in CT Business started locally: 03/30/1991 Business incorporated 12/20/2013 in DE
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Department of Consumer Protection
165 Capitol Ave, Hartford CT 06106
Phone Number: (860) 713-6300

Referral to OTHER BBB

Type of Entity


Business Management
Mr. Robert Kaufman, President Ms. Tiffany Long, Corporate Liaison Mr. Lucas Macedo, VP Operations - Customer Care Ms. Tracy Sanborn, Corporate Liaison Mr. Mike Skirvin, CEO Mr. John Sullivan, Senior VP/CFO Ms. Nicole Theriault, Customer Care Liaison Manager
Contact Information
Principal: Mr. Robert Kaufman, President
Customer Contact: Ms. Tracy Sanborn, Corporate Liaison
Business Category

Furniture - Retail Housewares - Retail Lamps & Lamp Shades - Retail Mattresses Waterbeds - Dealers Beds - Retail Furniture Stores (NAICS: 442110)


BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.