BBB Business Review
This Business is not BBB accredited
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This company offers retail furniture, mattress/bedding, waterbeds and household accessories.
This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that lowered the rating for Bob's Discount Furniture LLC include:
- 1406 complaints filed against business
- Length of time business has taken to resolve complaint(s)
Factors that raised the rating for Bob's Discount Furniture LLC include:
- Length of time business has been operating.
- Response to 1406 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||804|
|Total Closed Complaints||1406|
Additional Complaint Information
Any customer who has a complaint with Bob's Discount Furniture may contact the company's customer care liaison manager, Nicole Theriault by phone at 860-319-2311, fax at 860-887-9913, or email at Nicole.Theriault@MyBobs.com for direct assistance.
In the event the issues are not resolved directly with the company, a complaint may be filed with BBB online at www.bbb.org.
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
Type of Entity
Limited Liability Company (LLC)
Business ManagementMr. Robert Kaufman, President Mr. Ted English, CEO Ms. Stephanie Gauthier, Liaison Specialist Mr. John Sullivan, Senior VP/CFO Ms. Nicole Theriault, Customer Care Liaison Manager
Furniture - Retail Housewares - Retail Lamps & Lamp Shades - Retail Waterbeds - Dealers Beds - Retail