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This Business is not BBB accredited

Bob's Discount Furniture LLC

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Phone: (860) 474-1200 Fax: (860) 887-9913 View Additional Phone Numbers 428 Tolland Tpke, Manchester, CT 06042 http://www.mybobs.com

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Description

This company offers retail furniture, mattress/bedding, waterbeds and household accessories.

BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that lowered the rating for Bob's Discount Furniture LLC include:

  • 1406 complaints filed against business
  • Length of time business has taken to resolve complaint(s)

Factors that raised the rating for Bob's Discount Furniture LLC include:

  • Length of time business has been operating.
  • Response to 1406 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.


Customer Complaints Summary Read complaint details

1406 complaints closed with BBB in last 3 years | 503 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 40
Billing/Collection Issues 41
Delivery Issues 254
Guarantee/Warranty Issues 267
Problems with Product/Service 804
Total Closed Complaints 1406

Additional Complaint Information

Any customer who has a complaint with Bob's Discount Furniture may contact the company's customer care liaison manager, Nicole Theriault by phone at 860-319-2311, fax at 860-887-9913, or email at Nicole.Theriault@MyBobs.com for direct assistance.

In the event the issues are not resolved directly with the company, a complaint may be filed with BBB online at www.bbb.org.

Additional Information

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BBB file opened: March 26, 1993 Business started: 03/30/1991 Business started locally: 03/30/1991 Business incorporated: 01/07/2005 in MA
Licensing

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Department of Consumer Protection
165 Capitol Ave, Hartford CT 06106
www.dcp.state.ct.us
Phone Number: (860) 713-6300
trade.practices@po.state.ct.us

Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. Robert Kaufman, President Mr. Ted English, CEO Ms. Stephanie Gauthier, Liaison Specialist Mr. John Sullivan, Senior VP/CFO Ms. Nicole Theriault, Customer Care Liaison Manager
Contact Information
Customer Contact: Ms. Stephanie Gauthier, Liaison Specialist
Principal: Mr. Robert Kaufman, President
Business Category

Furniture - Retail Housewares - Retail Lamps & Lamp Shades - Retail Waterbeds - Dealers Beds - Retail

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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

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BBB Complaint Process

Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

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What government actions does BBB report on?

BBB reports on known significant government actions involving business' marketplace conduct.

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