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BBB Accredited Business since

Franchise World Headquarters LLC

Phone: (203) 877-4281 Fax: (203) 783-7014 View Additional Phone Numbers 325 Bic Dr, Milford, CT 06461

BBB Business Reviews may not be reproduced for sales or promotional purposes.


Franchise World Headquarters LLC offers Subway franchises.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Franchise World Headquarters LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Franchise World Headquarters LLC include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 31 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

31 complaints closed with BBB in last 3 years | 13 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 6
Billing/Collection Issues 3
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 22
Total Closed Complaints 31

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Franchise World Headquarters LLC
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: April 01, 1976 Business started: 08/28/1965 Business started locally: 08/28/1965 Business incorporated 02/03/1993 in FL
Type of Entity

Limited Liability Company (LLC)

Business Management
Ms. Peggy McCarthy Ms. Paula Gomez, Customer Care Manager
Contact Information
Customer Contact: Ms. Paula Gomez, Customer Care Manager
Principal: Ms. Peggy McCarthy
Business Category

Franchising Restaurants Lessors of Nonfinancial Intangible Assets (except Copyrighted Works) (NAICS: 533110)

Alternate Business Names
Subway Corporate
Additional Information

All Subway locations are individually owned and operated franchises.

A consumer who has an inquiry or complaint about a specific location should contact that location's owner directly. In the event the issue is not addressed at that location, the consumer may contact the BBB which services that franchise's location.


BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.