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BBB Business Review

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Description

From You Flowers, LLC specializes in online retail of flowers, plants and gift baskets.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that From You Flowers, LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

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Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for From You Flowers, LLC include:

  • Length of time business has been operating
  • Response to 516 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

516 complaints closed with BBB in last 3 years | 151 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 74
Billing/Collection Issues 14
Delivery Issues 222
Guarantee/Warranty Issues 38
Problems with Product/Service 168
Total Closed Complaints 516

Customer Reviews Summary Read customer reviews

51 Customer Reviews on From You Flowers, LLC
Customer Experience Total Customer Reviews
Positive Experience 3
Neutral Experience 1
Negative Experience 47
Total Customer Reviews 51

Additional Information

BBB file opened: March 09, 2004 Business started: 11/01/2002 in CT Business started locally: 11/01/2002 Business incorporated 02/22/2011 in DE
Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. James Amendola, Operations Manager Mr. Michael Chapin, COO Ms. Megan Falck Mr. Charlie Lemieux, VP Corporate Services
Contact Information
Principal: Mr. James Amendola, Operations Manager
Related Businesses
EvesAddiction.com SilverBrilliance.com
Business Category

Florists - Retail Florist - Funeral Bouquets & Wreaths Gift Baskets & Parcels Plants - Retail Internet Services Internet Shopping Florists (NAICS: 453110)

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.