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Connecticut

BBB Business Review

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Description

From You Flowers, LLC specializes in online retail of flowers, plants and gift baskets.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that From You Flowers, LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

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Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for From You Flowers, LLC include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 615 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.


Customer Complaints Summary Read complaint details

615 complaints closed with BBB in last 3 years | 158 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 58
Billing/Collection Issues 15
Delivery Issues 279
Guarantee/Warranty Issues 57
Problems with Product/Service 206
Total Closed Complaints 615

Customer Reviews Summary Read customer reviews

6 Customer Reviews on From You Flowers, LLC
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 6
Total Customer Reviews 6

Additional Information

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BBB file opened: March 09, 2004 Business started: 11/01/2002 in CT Business started locally: 11/01/2002 Business incorporated: 02/22/2011 in DE
Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. James Amendola, Operations Manager Mr. Michael Chapin, COO Ms. Megan Falck Mr. Charlie Lemieux, VP Corporate Services
Contact Information
Principal: Mr. James Amendola, Operations Manager
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Business Category

Florists - Retail Florist - Funeral Bouquets & Wreaths Gift Baskets & Parcels Plants - Retail Internet Services Internet Shopping Florists (NAICS: 453110)

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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

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BBB Complaint Process

Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

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What is BBB Advertising Review?

BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.

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What government actions does BBB report on?

BBB reports on known significant government actions involving business' marketplace conduct.

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As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.

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Additional Web Addresses

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Additional Email Addresses

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The company has informed BBB that they would welcome consumers with a complaint or inquiry to contact their company liaison, Megan Falck, at mfalck@fromyouflowers.com, or by phone at 860-395-5729, in a corporate attempt to resolve any outstanding issues.