BBB Accredited Business since
Phone: (203) 723-6978 Fax: (203) 723-4315 562 Rubber Ave, Naugatuck, CT 06770
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Valley Floor Covering LLC offers sale and installation of carpet, ceramic tile, vinyl (resilient), pre-finished hardwood, laminate flooring and window coverings.
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A BBB Accredited Business since
BBB has determined that Valley Floor Covering, LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Valley Floor Covering, LLC include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Type of Entity
Limited Liability Company (LLC)
Business ManagementMr. Richard Adamaitis, President Mr. Peter DaSilva, Manager Ms. Bernadette DiFabbio, Office Manager
Floor Materials - Retail Resilient & Vinyl Flooring Floors - Hardwood Tile - Non-Ceramic - Contractors & Dealers Venetian Blinds - Dealers Blinds Window Shades Carpet & Rug Cleaners Tile & Marble Stone - Natural Organic/Green Products Tile & Grout Cleaning Tile Restoration Tile Sales Upholstery & Carpet Cleaning Contractors - Flooring Kitchen & Bath - Design & Remodeling Kitchen & Bath Design Carpet Layers Floor Laying, Refinishing & Resurfacing Floor Coverings & Installation Carpet Installation Floors - Laminate Tile - Ceramic - Contractors & Dealers Hardwood Floor Contractors Hardwood Floor Maintenance Carpet & Rug Dealers - New Countertops Floor Covering Stores (NAICS: 442210)
Industry TipsHome Remodeling Contractors
562 Rubber Ave
Naugatuck, CT 06770 (203) 723-6978 Directions
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Problems with Product/Service
Read Complaint Details
Complaint: Valley Floor Covering installed a ********* vinyl floor and new subfloor on 8/19/14. We noticed "bubbles"or bumps in about 1/3 of the floor and brought it to their attention the next day. The installer came out twice but could not resolve the problem. The installer told us that it appeared to be a problem with the glue applied to the subfloor and the vinyl. The owner checked out the problem. He offered to replace the vinyl, but not the subfloor. We have had two other contractors quote replacing the vinyl. in both cases they stated that the bumps were caused by glue that had not been spread out sufficiently and that a new subfloor is required. it is not realistic to try to remove all of the existing glue and backing which would peel off of the existing floor if it was pulled up. After a heated conversation with the owner of Valley Floor Covering, he still refused to replace the subfloor. He did offer to give us the replacement vinyl and to pay for its installation if we chose another vendor. Again this would not include the new subfloor. We have been advised by ********* that they are providing the replacement vinyl and that they will absorb the (reasonable) costs for installing it. Therefore, Valley Floor Coverings is not accepting any responsibility for their shoddy workmanship. Since we are now in the same position we were before our contract with Valley Floor Covering, i.e. we still need a new floor AND subfloor, we are requesting a full refund.
Desired Settlement: A full refund of our contract price ($875.00). Valley Floor Covering can keep the replacement vinyl and whatever money they receive from ********* for installation and we can choose a different flooring company and begin again.
I, ******* *********, the owner of Valley Floor Covering did indeed inspect the floor and believe it is not up to the standards of Valley Floor
While we understand that Mr ********* is reluctant to reimburse us for replacing our subfloor, we have received quotes from three flooring professionals, all of whom stated that they would be unable to replace the vinyl without replacing the subfloor since they would be unable to remove all of the glue and backing from the current vinyl sufficiently to provide for a clean enough surface to sustain the new vinyl. (Copies available upon request) .As for our conversation with *********. they told us via phone and email that they had been told by ***** of VAlley Floor Covering that the problem was with the vinyl and that it is their practice to base their decision to replace the vinyl on the retailer's inspection. Therefore ********* has only VAlley Floor Covering's version of the problem. We are opting to take the word of several other contractors who have actually seen the floor and done a first-hand assessment of the problem.
We do not want the vinyl from VAlley Floor Covering. A major part of our decision to use them in the first place was due to the fact that we wanted both the product and the installation to be from the same company. Especially now, since this issue has occurred, we are determined to stick with this decision. Any contractor we choose will provide both the subfloor and the vinyl.
Frankly, I am disappointed in Mr. ********** reluctance to return our payment. We gave VAlley Floor Covering several chances to fix the problem and they were unable to do so. They breached our contract by not supplying adequate flooring and installation. We have no confidence in their ability to fix the problem and again are asking to be made whole and returned to the position we were in before we contracted with them.
Unfortunately we received a discount for paying cash at the time the work was done. We won't make that mistake again, We are still expecting a full refund in the amount of $875.00 Thank you for your help.