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BBB Business Review

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BBB Accredited Business since

SERVPRO of Middletown / New Britain

Phone: (860) 826-5169 Fax: (860) 632-8920 362 Industrial Park Rd Ste 3, Middletown, CT 06457

BBB Business Reviews may not be reproduced for sales or promotional purposes.


SERVPRO of Middletown/NewBritain specializes in residential and commercial cleaning and restoration. The business services include but are not limited to  Fire, Smoke and Soot / Water Removal & De-humidification / Mold Mitigation & Remediation / Move outs & contents Restoration / Electronics & Equipment / Document Drying / Biohazard, Crime Scene & Vandalism  / Deodorization / Air Ducts & HVAC and more.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that SERVPRO of Middletown / New Britain meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for SERVPRO of Middletown / New Britain include:

  • Length of time business has been operating
  • No complaints filed with BBB

Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 0

Customer Reviews Summary Read customer reviews

0 Customer Reviews on SERVPRO of Middletown / New Britain
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: May 23, 2002 Business started: 12/01/2006 in CT Business incorporated: 07/13/2006 in CT
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Department of Consumer Protection
165 Capitol Ave, Hartford CT 06106
Phone Number: (860) 713-6300

Type of Entity

Limited Liability Company (LLC) SERVPRO of Middletown / New Britain is a Franchise business of Franchisor Servpro Industries, Inc

Business Management
Mr. Gary Edwards, Member/Manager Mr. Alfred Conroy, General Manager Ms. Quanisha Turner, Estimator/Social Media Manager
Contact Information
Principal: Mr. Gary Edwards, Member/Manager
Business Category

Fire & Water Damage Restoration Fire Damage Restoration Water Damage Restoration Leather Restoration Mold & Mildew Inspection Mold & Mildew Remediation Moving & Storage Company Mold & Mildew Inspection/Removal/Remediation Cleaning Services - Commercial Office Hauling & Clean Up Services Dumpster Services Electrical Power Systems (Residential & Commercial) - Backup Systems Emergency Response Systems - Personal Crime Scene/Trauma Clean Up Post-Construction Clean Up Tile Restoration Emergency Disaster Preparedness Equipment & Supplies Fire & Flood Emergency Service Deodorants Deodorizing Equipment Carpet & Rug Cleaners Computers - Cleaning Services Deodorizing & Disinfecting Air Duct Cleaning Air Duct Repair Carpet and Upholstery Cleaning Services (NAICS: 561740)

Alternate Business Names

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.