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BBB Business Review

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BBB Accredited Business since

Higher One, Inc.

Phone: (203) 776-7776 Fax: (203) 776-7796 115 Munson St, New Haven, CT 06511 View Additional Web Addresses

BBB Business Reviews may not be reproduced for sales or promotional purposes.


This company offers financial payment processing for higher education.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Higher One, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Higher One, Inc. include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 343 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

343 complaints closed with BBB in last 3 years | 101 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 7
Billing/Collection Issues 83
Delivery Issues 18
Guarantee/Warranty Issues 2
Problems with Product/Service 233
Total Closed Complaints 343

Customer Reviews Summary Read customer reviews

11 Customer Reviews on Higher One, Inc.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 11
Total Customer Reviews 11

Additional Information

BBB file opened: November 29, 2001 Business started: 01/01/2000 Business started locally: 01/01/2000 Business incorporated 04/01/2000 in DE
Type of Entity


Business Management
Mr. Andrew Crawford, Senior Vice President Mr. Casey McGuane, COO
Business Category

Financial Services Payment Processing Service Sales Financing (NAICS: 522220)

Alternate Business Names
Higher One Payments

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.