BBB Accredited Business since
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International Pipe & Steel Corporation offers manufacturing and supplying of fencing products including; Vinyl, Aluminum, Steel Ornamental, Black Vinyl, Locks, Galvanized and Color Coated Chain Link, Gate Operators and various accessories and tools.
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A BBB Accredited Business since
BBB has determined that International Pipe & Steel Corporation meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for International Pipe & Steel Corporation include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 3 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||3|
Type of Entity
Business ManagementMr. W. Lalani, President Ms. Rea Lalani, Customer Contact
Fence - Sales, Service & Contractors Fences - Vinyl Chain Link Fence Sales, Service & Contractors Railings Manufacturers & Producers Fence Posts & Fittings Fence Material Gates All Other Specialty Trade Contractors (NAICS: 238990)
4 Enterprise Dr
N Branford, CT 06471 (203) 481-7102 (800) 283-8110 Directions
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Additional Phone Numbers
- (203) 481-7102(Phone)
Additional Email Addresses
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating Overview
BBB Customer Reviews Star Rating represents the customers opinions of the business. The Customer Review Star Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score. Below is the Customer Review Star Rating scale.
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Problems with Product/Service
Read Complaint Details
Complaint: I have paid for an order of over $3700 to ****************** on August of 2013 for a complete kit to build a 60x30' Tennis court fence. Orders included Nylong coated fences, Poles, hardwares and also an additional order of Privacy Mesh to cover the entire court dimensions. I didn't get a chance to open the boxes and start the installations until last week, when I noticed there were multiple critical items missing from the multiple shipments. I contacted the vendor and asked for the missing parts to be shipped, and their response was that it had past the 7 day inspection period and nothing will be replaced or shipped.This business is very shady and apparently deceives their customers by shorting the order and pockets the profits. I have never met or deal with such dis-honest company throughout my entire life. I hope other consumers will read this posting to STAY-AWAY from this company.
Desired Settlement: I have already paid for the additional missing items on my own and am requesting a refund for the purchase, and/or send the missing components as requested. The Mesh sent were not cut to the dimensions of the court (i.e: Gate and short side of the fence), will need to spent additional cost to have it custom cut and tailored.
In response to the customer statement of complaint we provide the following:
IPSC ships thousands of orders nationwide and worldwide on a regular basis very systematically and efficiently, and has thousands of satisfied, repeat customers. Over 30 years the system of processing and shipping orders has been fine-tuned so that all orders are meticulously processed and shipped with accuracy and with a triple check system.
In addition, all shipments are tracked with the carriers, and, the receivers are informed of delivery process and inspection requirements in writing so that if they’re any issues they can be quickly documented and resolved in a timely fashion, with the carriers and supply chain partners. The inspection and shortage or damage reporting period is conveniently set at 7 days to provide ample time for the receivers to inform us of any issues to be resolved. This policy is also clearly published on our website, so that that all parties have ample and fair opportunity to rectify any issues that may arise in a timely fashion.
This customer has filed a very unusual and unsubstantiated claim for small amount of so called “missing items” after almost 7 months after receiving the order. He has not provided any required documentation or verification and signed the delivery receipt of carrier’s clean, stating merchandise received in full. This unsubstantiated and undocumented claim for small amount of miscellaneous items is impractical and impossible for us to process 7 months later.
He has stated that the chain link was not cut to size. It is never cut to size and is always measured fit at installation to accommodate onsite field measurements. Clear, easy to follow instructions are provided to accomplish that very easily.
Our policy also clearly states that orders are shipped based on customer placed orders and we do not take any responsibility for any errors or miscalculations that the buyer or their contractors make in establishing the order items and quantities.
BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved