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Connecticut

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Description

International Pipe & Steel Corporation offers manufacturing and supplying of fencing products including; Vinyl, Aluminum, Steel Ornamental, Black Vinyl, Locks, Galvanized and Color Coated Chain Link, Gate Operators and various accessories and tools.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that International Pipe & Steel Corporation meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for International Pipe & Steel Corporation include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 3 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.


Customer Complaints Summary Read complaint details

3 complaints closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 1
Delivery Issues 1
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 3

Customer Reviews Summary Read customer reviews

0 Customer Reviews on International Pipe & Steel Corporation
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

top
BBB file opened: November 24, 2004 Business started: 12/01/1982 Business started locally: 12/01/1982 Business incorporated: 12/21/1982 in CT
Type of Entity

Corporation

Business Management
Mr. W. Lalani, President Ms. Rea Lalani, Customer Contact
Contact Information
Customer Contact: Ms. Rea Lalani, Customer Contact
Principal: Mr. W. Lalani, President
Business Category

Fence - Sales, Service & Contractors Fences - Vinyl Chain Link Fence Sales, Service & Contractors Railings Manufacturers & Producers Fence Posts & Fittings Fence Material Gates All Other Specialty Trade Contractors (NAICS: 238990)


Additional Locations

  • 4 Enterprise Dr

    N Branford, CT 06471 (203) 481-7102 (800) 283-8110

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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

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BBB Complaint Process

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Additional Phone Numbers

  • (203) 481-7102(Phone)
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Additional Web Addresses

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Additional Email Addresses

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Complaint Detail(s)

2/18/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I have paid for an order of over $3700 to ****************** on August of 2013 for a complete kit to build a 60x30' Tennis court fence. Orders included Nylong coated fences, Poles, hardwares and also an additional order of Privacy Mesh to cover the entire court dimensions. I didn't get a chance to open the boxes and start the installations until last week, when I noticed there were multiple critical items missing from the multiple shipments. I contacted the vendor and asked for the missing parts to be shipped, and their response was that it had past the 7 day inspection period and nothing will be replaced or shipped.This business is very shady and apparently deceives their customers by shorting the order and pockets the profits. I have never met or deal with such dis-honest company throughout my entire life. I hope other consumers will read this posting to STAY-AWAY from this company.

Desired Settlement: I have already paid for the additional missing items on my own and am requesting a refund for the purchase, and/or send the missing components as requested. The Mesh sent were not cut to the dimensions of the court (i.e: Gate and short side of the fence), will need to spent additional cost to have it custom cut and tailored.

Business Response:

In response to the customer statement of complaint we provide the following:

IPSC ships thousands of orders nationwide and worldwide on a regular basis very systematically and efficiently, and has thousands of satisfied, repeat customers. Over 30 years the system of processing and shipping orders has been fine-tuned so that all orders are meticulously processed and shipped with accuracy and with a triple check system.

In addition, all shipments are tracked with the carriers, and, the receivers are informed of delivery process and inspection requirements in writing so that if they’re any issues they can be quickly documented and resolved in a timely fashion, with the carriers and supply chain partners. The inspection and shortage or damage reporting period is conveniently set at 7 days to provide ample time for the receivers to inform us of any issues to be resolved. This policy is also clearly published on our website, so that that all parties have ample and fair opportunity to rectify any issues that may arise in a timely fashion.

This customer has filed a very unusual and unsubstantiated claim for small amount of so called “missing items” after almost 7 months after receiving the order. He has not provided any required documentation or verification and signed the delivery receipt of carrier’s clean, stating merchandise received in full. This unsubstantiated and undocumented claim for small amount of miscellaneous items is impractical and impossible for us to process 7 months later.

He has stated that the chain link was not cut to size. It is never cut to size and is always measured fit at installation to accommodate onsite field measurements. Clear, easy to follow instructions are provided to accomplish that very easily.

Our policy also clearly states that orders are shipped based on customer  placed orders and we do not take any responsibility for any errors or miscalculations that the buyer or their contractors make in establishing the order items and quantities.

Sincerely

Manager

Shipping Department

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

6/5/2012 Billing/Collection Issues
5/30/2012 Delivery Issues