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International Pipe & Steel Corporation offers manufacturing and supplying of fencing products including; Vinyl, Aluminum, Steel Ornamental, Black Vinyl, Locks, Galvanized and Color Coated Chain Link, Gate Operators and various accessories and tools.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that International Pipe & Steel Corporation meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for International Pipe & Steel Corporation include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 2 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

2 complaints closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 2
Total Closed Complaints 2

Customer Reviews Summary Read customer reviews

0 Customer Reviews on International Pipe & Steel Corporation
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: November 24, 2004 Business started: 12/01/1982 Business started locally: 12/01/1982 Business incorporated 12/21/1982 in CT
Type of Entity


Business Management
Mr. W. Lalani, President Ms. Rea Lalani, Customer Contact
Contact Information
Customer Contact: Ms. Rea Lalani, Customer Contact
Principal: Mr. W. Lalani, President
Business Category

Fence - Sales, Service & Contractors Fences - Vinyl Chain Link Fence Sales, Service & Contractors Railings Manufacturers & Producers Fence Posts & Fittings Fence Material Gates All Other Specialty Trade Contractors (NAICS: 238990)

Additional Locations

  • 4 Enterprise Dr

    N Branford, CT 06471 (203) 481-7102 (800) 283-8110


BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

6/28/2016 Problems with Product/Service | Read Complaint Details

Additional Notes

Complaint: I spoke with them on the telephone today. They hung up on me twice and refused to give me their **** address. I cannot simply take my business elsewhere because it ins my understanding that they are the only one who markets the product I need.

Desired Settlement: A lowered rating by BBB.

Business Response:

We looked into this case and discussed it with the sales Rep, and here is our response which if you can please post on this complaint on our behalf.

It appeared that this individual was very impolite insisting on a sample of one of our screen products. We do not send out free samples of products.  He then insisted that he would like to send a piece of his screen and for us to match it with one of our products and supply some small quantity to him. We do not do that as a company policy. He was informed of this policy very professionally and with utmost courtesy. He refused to accept it and then asked for company mailing address. He was informed that it is available on the website Contact Us page. 

There is no record that this customer has ever purchased any products from us before, therefore we cannot be the supplier / only supplier of his original product from some where else.

Clearly the representative was following company policy which is based in product liability and other commercial considerations. While we aim to supply our products to multitude of customers throughout vast geographic span, we cannot always supply every item, in the size, quantity and timeframes that prospective customers may wish. Therefore we reserve the right to accept or respond to any request for quote, or sample or interest to purchase our products, if it does not meet the corporate policy and criteria of product availability, logistical limitations, risk assessment, or any other factors that may arise that preclude us from quoting on or selling any product to any individual or entity. 

Product Manager

2/18/2014 Problems with Product/Service | Read Complaint Details

Additional Notes

Complaint: I have paid for an order of over $3700 to ****************** on August of 2013 for a complete kit to build a 60x30' Tennis court fence. Orders included Nylong coated fences, Poles, hardwares and also an additional order of Privacy Mesh to cover the entire court dimensions. I didn't get a chance to open the boxes and start the installations until last week, when I noticed there were multiple critical items missing from the multiple shipments. I contacted the vendor and asked for the missing parts to be shipped, and their response was that it had past the 7 day inspection period and nothing will be replaced or shipped.This business is very shady and apparently deceives their customers by shorting the order and pockets the profits. I have never met or deal with such dis-honest company throughout my entire life. I hope other consumers will read this posting to STAY-AWAY from this company.

Desired Settlement: I have already paid for the additional missing items on my own and am requesting a refund for the purchase, and/or send the missing components as requested. The Mesh sent were not cut to the dimensions of the court (i.e: Gate and short side of the fence), will need to spent additional cost to have it custom cut and tailored.

Business Response:

In response to the customer statement of complaint we provide the following:

IPSC ships thousands of orders nationwide and worldwide on a regular basis very systematically and efficiently, and has thousands of satisfied, repeat customers. Over 30 years the system of processing and shipping orders has been fine-tuned so that all orders are meticulously processed and shipped with accuracy and with a triple check system.

In addition, all shipments are tracked with the carriers, and, the receivers are informed of delivery process and inspection requirements in writing so that if they’re any issues they can be quickly documented and resolved in a timely fashion, with the carriers and supply chain partners. The inspection and shortage or damage reporting period is conveniently set at 7 days to provide ample time for the receivers to inform us of any issues to be resolved. This policy is also clearly published on our website, so that that all parties have ample and fair opportunity to rectify any issues that may arise in a timely fashion.

This customer has filed a very unusual and unsubstantiated claim for small amount of so called “missing items” after almost 7 months after receiving the order. He has not provided any required documentation or verification and signed the delivery receipt of carrier’s clean, stating merchandise received in full. This unsubstantiated and undocumented claim for small amount of miscellaneous items is impractical and impossible for us to process 7 months later.

He has stated that the chain link was not cut to size. It is never cut to size and is always measured fit at installation to accommodate onsite field measurements. Clear, easy to follow instructions are provided to accomplish that very easily.

Our policy also clearly states that orders are shipped based on customer  placed orders and we do not take any responsibility for any errors or miscalculations that the buyer or their contractors make in establishing the order items and quantities.



Shipping Department

Customer Review(s)

The customer review(s) below are un-filtered. These positive and negative reviews are not used in the calculation of the BBB Rating. If you wish to file a complaint and request a resolution to your issue please click here. This customer review section is not BBBs complaint resolution system. Customer Reviews are the subjective opinion of the individual who posted the review and not of Better Business Bureau. A customer review is not posted on a business if a BBB complaint on the same issue(s) is also filed. BBB cannot guarantee the accuracy of any customer review and is not responsible for the content of any customer review. Public comments are not customer reviews.

Customer Reviews Summary

0 Customer Reviews on International Pipe & Steel Corporation
Positive Experience (0 reviews)
Neutral Experience (0 reviews)
Negative Experience (0 reviews)