BBB Business Review

BBB Accredited Business since

Verde Energy USA Inc.

Phone: (203) 663-5700 Fax: (203) 516-2193 View Additional Phone Numbers 101 Merritt 7 Second Floor, Norwalk, CT 06851 http://www.verdeenergyusa.com View Additional Web Addresses

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Description

Verde Energy USA, Inc. offers residential and business consumers savings on their electric supply rates. Verde provides renewable energy offers and energy savings tools and related product discounts.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Verde Energy USA Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Verde Energy USA Inc. include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 163 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

163 complaints closed with BBB in last 3 years | 118 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 43
Billing/Collection Issues 85
Delivery Issues 1
Guarantee/Warranty Issues 1
Problems with Product/Service 33
Total Closed Complaints 163

Customer Reviews Summary Read customer reviews

11 Customer Reviews on Verde Energy USA Inc.
Customer Experience Total Customer Reviews
Positive Experience 1
Neutral Experience 0
Negative Experience 10
Total Customer Reviews 11

Additional Information

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BBB file opened: November 12, 2009 Business started: 05/12/2009 Business started locally: 05/12/2009 Business incorporated: 05/26/2009 in DE
Type of Entity

Corporation

Business Management
Mr. Anthony Menchaca, CMO Mr. Thomas Fitzgerald, CEO Mr. Lance Lundberg, Chairman
Contact Information
Principal: Mr. Anthony Menchaca, CMO
Business Category

Energy Conservation Products & Services Energy Management & Conservation Consultant Electric Companies Environmental Consulting Services (NAICS: 541620)

Refund and Exchange Policy
No cost to select Verde. No contract to sign and no termination fee of any type.
Products & Services

Verde Energy USA is an independent electric supply company which offers savings on monthly electric bills to over 350,000 active customers. Verde supports customers in CT, IL, MA, NJ, NY, OH and PA.

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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

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BBB Complaint Process

Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

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BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.

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What government actions does BBB report on?

BBB reports on known significant government actions involving business' marketplace conduct.

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Additional Web Addresses

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