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BBB Accredited Business since

Verde Energy USA Inc.

Phone: (203) 663-5700 Fax: (203) 516-2193 View Additional Phone Numbers 101 Merritt 7 Second Floor, Norwalk, CT 06851 http://www.verdeenergyusa.com View Additional Web Addresses


BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

Verde Energy USA, Inc. offers residential and business consumers savings on their electric supply rates. Verde provides renewable energy offers and energy savings tools and related product discounts.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Verde Energy USA Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Verde Energy USA Inc. include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 202 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

202 complaints closed with BBB in last 3 years | 99 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 56
Billing/Collection Issues 103
Delivery Issues 2
Guarantee/Warranty Issues 1
Problems with Product/Service 40
Total Closed Complaints 202

Customer Reviews Summary Read customer reviews

18 Customer Reviews on Verde Energy USA Inc.
Customer Experience Total Customer Reviews
Positive Experience 1
Neutral Experience 0
Negative Experience 17
Total Customer Reviews 18

Additional Information

BBB file opened: November 12, 2009 Business started: 05/12/2009 Business started locally: 05/12/2009 Business incorporated 05/26/2009 in DE
Type of Entity

Corporation

Business Management
Mr. Anthony Menchaca, CMO Mr. Thomas Fitzgerald, CEO Mr. Lance Lundberg, Chairman
Contact Information
Principal: Mr. Anthony Menchaca, CMO
Business Category

Energy Conservation Products & Services Energy Management & Conservation Consultant Electric Companies Environmental Consulting Services (NAICS: 541620)

Refund and Exchange Policy
No cost to select Verde. No contract to sign and no termination fee of any type.
Products & Services

Verde Energy USA is an independent electric supply company which offers savings on monthly electric bills to over 350,000 active customers. Verde supports customers in CT, IL, MA, NJ, NY, OH and PA.

X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.