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          Find a Location

          Otis Elevator Company has 121 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            Business ProfileOtis Elevator Company

            Elevator Service
            HeadquartersMulti Location Business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            Contact Information

            212 W Newberry Rd

            Bloomfield, CT 06002-5305

            Visit Website
            (860) 676-6000

            Customer Reviews

            1.2/5

            Average of 15 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            37 complaints closed in last 3 years

            19 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            A-
            This business is not BBB Accredited
            Search for Accredited
            Businesses in this category

            Years in Business: 117

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

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            Overview

            Otis Elevator Company offers elevator sales and service.

            Business Details

            This is a multi-location business.

            Find a Location

            Otis Elevator Company has 121 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.
              Headquarters
              212 W Newberry Rd, Bloomfield, CT 06002-5305
              BBB File Opened:
              8/21/2002
              Years in Business:
              117
              Business Started:
              10/29/1906
              Business Incorporated:
              10/29/1906
              Type of Entity:
              Corporation
              Additional Contact Information

              Email Addresses

              Read More Business Details and See Alerts

              Customer Complaints

              37 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              03/19/2024

              Complaint Type:
              Billing Issues
              Status:
              Resolved
              OTIS has consistently joined our account with another ***** ************** ****** and continues to send us bills and harrasses us for payment, despite my multiple times showing them that the address on the bills is not our, and they need to be in touch with the other ******. They also attempted to charge us over $12k for a QUOTE they have us for work that we did not authorize and was then never performed. I told them if they reached out again about bills that our not ours, I would file a complaint with the BBB and get your assistance in resolving this, so they stop contacting us.
              Read More
              Read 36 More Complaints

              Customer Reviews

              15 Customer Reviews

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              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Ginger B

              02/12/2024

              We have a contract with Otis which began in 2018. It automatically renewed in 2023. We have paid for services which have not been provided since March of 2022. We were assured that services not performed and violations as a result would be resolved. We requested that the contact be cancelled for non performance in January of 2024. We met with Otis representatives who made the same assurances as the previous year. They have admitted that the services have not been provided and inspections long overdue haven’t been performed. They have received payment for these services. They refuse to terminate the contract and are threatening to charge us for early termination. I seems to me this goes beyond breach of contract, it is fraud billing for services not provided and are furthermore trying to extort money from our nonprofit company to terminate the contract.
              Read 14 More Customer Reviews

              Local BBB

              BBB Serving Connecticut

              More Info on Local BBB

              BBB Reports On

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