BBB Business Review

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This business is not BBB accredited.

Cables & Connectors, Inc.

Phone: (860) 665-9904 Fax: (860) 665-9993 2307 Berlin Tpke, Newington, CT 06111

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Cables & Connectors sells a variety of electronic parts, including cables, connectors, resistors, capacitors, relays, electronic kits, soldering equipment, project components, switches, potentiometers, ICs, tools, 3D printing supplies, and more. Also carries a limited selection of electronic items, including telephones, radios, headphones, microphones, and security cameras.

BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Cables & Connectors, Inc. include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Cables & Connectors, Inc.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: January 31, 1998 Business started: 05/01/1995 in CT Business started locally: 05/01/1995 Business incorporated 03/31/1997 in CT
Type of Entity


Business Management
Mr. Timothy Hatcher, President Mr. Armando Santos, Treasurer
Contact Information
Principal: Mr. Timothy Hatcher, President
Business Category

Electronic Equipment & Supplies - Dealers Television & Radio - Dealers Security Cameras

Products & Services

Cables & Connectors, Inc. sells the following brand(s): Calrad, Eclipse, HOSA, Intellinet, Kendall Howard, Manhattan, NTE, Pan Pacific, PanaVise, Philmore / LKG, QVS, Velleman

Cables & Connectors, Inc. offers the following product(s): adapters, cables, capacitors, connectors, crimpers and crimp dies, electronic kits, integrated circuits (ICs), potentiometers, relays, resistors, science kits, screwdrivers / nut drivers, security cameras and DVRs, soldering equipment, switches

Method(s) of Payment
In-person purchases accept cash, check, credit cards. Online orders accept credit cards and PayPal.
Refund and Exchange Policy
Unused items may be returned within 30 days of purchase with receipt. Defective items will be exchanged within 30 days, or manufacturer's warranty, whichever is longer.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.