This business is not BBB accredited.


Phone: (203) 285-8799 129 Church St Fl 1, New Haven, CT 06510 View Additional Web Addresses

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TwigTek, Inc. dba YouRenew and Corporate Renew offers electronics; buy back and recycling services. They design, implement and manage mobile life cycle solutions for retail and enterprise customers.

BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that affect the rating for YouRenew include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 4 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

4 complaints closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 2
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 2
Total Closed Complaints 4

Customer Reviews Summary Read customer reviews

0 Customer Reviews on YouRenew
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: December 04, 2008 Business started: 01/01/2008 Business started locally: 01/01/2008 Business incorporated 11/01/2010 in CT
Type of Entity


Business Management
Mr. Brian Regan, Executive Vice-President
Contact Information
Principal: Mr. Brian Regan, Executive Vice-President
Business Category

Electronic Equipment & Suppliers - Service & Repair Recycling Centers Recycling - Computers & Other Electronics Computers - Dealers Computers - Used

Alternate Business Names
Clover Wireless TwigTek, Inc.

Additional Locations


    129 Church St Fl 1

    New Haven, CT 06510 (203) 285-8799


BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

3/30/2016 Billing/Collection Issues | Read Complaint Details

Additional Notes

Complaint: I emailed YouRenew last week and this week with NO response. I sent them a Brand new ******* cell phone and waiting on a check from them. I only found out about their bad practice after reading the reviews on the BBB. This is a scam and should be shut down. there is no communication from this company. I would like my $100.

Desired Settlement: I want communication in an email and my $100 that I was promised to be sent to me.

Consumer Response:

I complained about YouRenew and i finally received the $100 check. It's been resolved. 




5/6/2014 Problems with Product/Service | Read Complaint Details

Additional Notes

Complaint: On March 1st of this year I opted to sell back my old phone to Yourenew as I found their offer for my phone, given its condition, to be fair. On March 11th I received an email informing me that the phone had arrived and was being reviewed, after which a check would be sent. On March 28th, after more than two weeks, I finally received another email indicating that they were revising their offer to $0. I have since sent emails, responding to the ones sent by them as well as through the contact page on their website, and left messages at their customer service message box by phone. They promise via their recording to reply to messages within one business day, however I have left several voice messages over the course of a week and not heard back once to any of these efforts to contact them. If they are unable or unwilling to send the funds for the old device then I expect the item to be returned to me as I can still make use of some of the components as my spouse has the same model phone. Given their lack of communication and dismal business practices I will never utilize their services again and I will absolutely steer others away from patronizing them too.

Desired Settlement: I want either the funds that were originally promised to me or the return of the device that I sent in. Not a similar item, but the exact one, because I know for a fact that the battery was in good condition.

Business Response:


Complaint ID#:


Company Name:

Clover Wireless / Yourenew

Company Contact Name:

Bob Casey / Roberta Pfau

Company Contact Phone:


Company Contact Email:

Consumer's Name:

James McCullough

BBB Staff Member (if you know):

Maureen Shea

Complaint Information:

Mr. McCullough's device that was sent to our facility for a reward amount was listed in poor condition due to not being data cleared. Device was valued at $0 dollar amount. However we are going to honor the value amount of his device ($36.00). A check has been processed for $36.00 and will be placed in mailed Friday 04/11/14. Customer will received check within 7 business days (On or before 04/22/14). Roberta Roberta Pfau | Clover Wireless/CES Program Coordinator Clover Wireless |

Sent on:

4/10/2014 11:01:17 AM


1/20/2014 Problems with Product/Service | Read Complaint Details

Additional Notes

Complaint: Thank you for taking the time to hear my complaint against YouRenew. I sent a ******* smartphone to the company on October 1st, which I have inserted below. "YouRenew Customer Support via 10/1/13to me Dear Chris,You're awesome! Thanks so much for using to get cash for your old ******* ****** * ** ********. I'm glad that you're joining the thousands choosing not to miss out on the value in your old devices and making sure that they are reused or recycled responsibly.As one of the founders of, I'm making it my mission to ensure your experience working with is simple and convenient.Feel free to reach out if you have any questions. Thank you again and I look forward to paying you once we receive your device!Warm Regards,Bob"They sent me an update that they received the phone October the 12th, but this is where this process ended.I have inserted their last email to me below. I have contacted the company twice more but the have sent standard replies with no follow up. Their initial estimate was $75 and I have patiently waited for them to send me, or contact me, but neither has occured. I would liek to receive my compensation as soon as possible. Thank you again for your Help."YouRenew Customer Support via 10/11/13to me Dear Chris,Thanks so much for selling your items to YouRenew! Your package arrived at our facility today. We're currently reviewing your order, and should get back to you within a couple of days about your shipment. Right now, we're checking your shipment to confirm the condition. Once the inspectors give the thumbs up, we'll issue payment in the next few days. If you have any questions, don't hesitate to contact us.You can keep up to date on the status of your order by following this link:http://Thanks for recycling with! Please check us out of Facebook and Twitter, and tell your friends about YouRenew!Sincerely,The YouRenw"

Desired Settlement: I want to be compensated for the full value of my phone on the date of October 1st 2013

Business Response: Mr. Tokarski Contacted us on 01/06/14 about the status of his trade in device.  At that time a check was requested for the amount of $65.00. Processing of the check has been completed and will be cut and mailed 01/15/14. Check is being issued from Illinois and delivered to CA. Mr. Tokarski will be receiving his check with in 7 business days.

Please contact us with questions or concerns,
Thank you

Roberta Pfau | Clover Wireless/CES Program Coordinator

Clover Wireless |


Consumer Response:  
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID 9873806, and find the conclusion reasonable. It has been extremely unfortunate that it took 3 months and a complaint with your service bureau to receive any response from Clover Wireless. I would like to point out that my complaint seems to be common with other people's experience with Clover Wireless /dba YouRenew. A very disturbing business practice that can be seen by many any bordering on fraudulent. I thank you for your intervening with my problem with Clover Wireless and will contact you in the future if the settlement check is not delivered in 7 days from January 15th 2014. 


Chris Tokarski

12/12/2013 Billing/Collection Issues | Read Complaint Details

Additional Notes

Complaint: On October 29, 2013 YouRenew (aka Clover) received an iPhone from me for which I was to be paid at $115. As of today I have not received payment for the phone. After several emails requesting I either receive payment or the phone be retuned to me I was finally told on November 27, 2013 that they do not under any circumstances return products to the original consumer and that my payment had not been sent due to a "glitch" in their system which they were unaware of until I complained. Supposedly several people were effected. I do not believe this is true. They have accountants that know how much money should be moving in and out of the business on a daily basis and if there was that big of a problem it would have been caught much sooner that a month and much quicker than by my complaints. I do not believe YouRenew has any intention of sending me the money due me. I want the money either expressed via overnight carrier or the phone returned to me.

Desired Settlement: Payment or the phone needs to be expressed via overnight carrier to me immediately.

Business Response: Website Complaint Response:

*******'s device was received into our location and inspected. Due to a system error, payment was delayed. A check is in process for $115.00 and will be placed in the mail. ******* will receive check by USPS with in 7 business days pending normal delivery during the holiday season. Thank you, ******* **** | Clover Wireless/CES Program Coordinator Clover Wireless | ****************** ********************** ** ************ ****** * ***********************

Sent on: 12/5/2013 10:06:20 AM

Consumer Response:

Complaint: *******

I am rejecting this response because:

The check needs to be over nighted to me.  How much interest did YouRenew make on the money that they've held onto belonging to myself and others due to their "error"?


******* *********

Business Response: A check has been processed for $115.00 and will be sent UPS 2nd day air. Check will be sent to the address on file: *** ** *** * ********* *** ******

UPS Tracking number  is  *****************1    

Thank you

******* **** | Clover Wireless/CES Program Coordinator

****** ******** * ****************** **********************


Consumer Response:  
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID *******, and find that this resolution is satisfactory to me.


******* *********

Customer Review(s)

The customer review(s) below are un-filtered. These positive and negative reviews are not used in the calculation of the BBB Rating. If you wish to file a complaint and request a resolution to your issue please click here. This customer review section is not BBBs complaint resolution system. Customer Reviews are the subjective opinion of the individual who posted the review and not of Better Business Bureau. A customer review is not posted on a business if a BBB complaint on the same issue(s) is also filed. BBB cannot guarantee the accuracy of any customer review and is not responsible for the content of any customer review. Public comments are not customer reviews.

Customer Reviews Summary

0 Customer Reviews on YouRenew
Positive Experience (0 reviews)
Neutral Experience (0 reviews)
Negative Experience (0 reviews)