BBB Business Review
This Business is not BBB accredited
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New Grand Light, LLC offers residential and commercial lighting products and services, restoration of historic lighting fixtures and manufacture of custom lighting fixtures.
On 10/30/2013 the business's accreditation from BBB was revoked.
The revocation was due to violation of BBB Accreditation Standards:
6A. Promptly respond to all complaints forwarded by BBB by:
- Resolving the complaint directly with the complainant and notifying BBB, or
- Providing BBB with a response that BBB determines:
- is professional,
- addresses all of the issues raised by the complainant,
- includes appropriate evidence and documents supporting the business' position, and
- explains why any relief sought by the complainant cannot or should not be granted.
6D. Cooperate with BBB in efforts to eliminate the underlying cause of patterns of customer complaints that are identified by BBB.
This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that lowered the rating for New Grand Light, LLC include:
- 20 complaints filed against business
- BBB Accreditation was revoked because the business failed to honor its accreditation agreement with BBB.
Factors that raised the rating for New Grand Light, LLC include:
- Length of time business has been operating.
- Response to 20 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||8|
|Total Closed Complaints||20|
Additional Complaint Information
BBB has received customer complaints alleging delays in
delivery of prepaid orders for lighting fixtures advertised on the
company's web site with an estimated 4 to 6 weeks delivery time, and/or
difficulty obtaining refunds or credits upon cancellation of
On July 24, 2013 and September 13, 2013, BBB wrote to the company, requesting that it provide a statement explaining the steps it planned to take to address the underlying causes of complaints regarding delayed product deliveries and cancellation/refund delays.
On December 17, 2013, the business informed BBB that it had increased its estimated maximum shipping time on its web site to 6 to 8 weeks and, to eliminate any misunderstandings with customers going forward, it has posted its refund policy online, in addition to providing the policy to all clients who email or phone in cancellations due to shipping delays or other reasons. In regard to responsiveness to customers' inquiries, the company stated that it responds to every customer inquiry and that its goal is to reach a 24-hour turnaround time for customer contacts.
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Limited Liability Company (LLC)
Business ManagementMr. Stephen L. Stockman, Principal Mr. Ryan Stockman, General Manager
Electric Equipment & Supplies - Wholesale Lamps - Wholesale & Manufacturers Lighting Systems & Equipment Lights Bulbs & Tubes Lighting Consultants Lamps & Lamp Shades - Retail Lighting Fixtures - Retail Lighting Fixtures - Supplies & Parts Lamps - Supplies & Parts Lighting Fixtures - Repair & Maintenance