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Viridian Energy, LLC

Phone: (866) 663-2508 Fax: (855) 722-1039 1055 Washington Blvd Fl 7, Stamford, CT 06901 View Additional Web Addresses

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Viridian Energy, Inc. offers alternative energy plans.  Crius Energy is the holding company and third-party energy supplier for Viridian.

BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that lowered the rating for Viridian Energy, LLC include:

  • 14 complaints filed against business that were not resolved
  • Government action(s) against business

Factors that raised the rating for Viridian Energy, LLC include:

  • Complaint volume filed with BBB for business of this size.
  • Response to 152 complaint(s) filed against business.
  • BBB has sufficient background information on this business.

Customer Complaints Summary Read complaint details

152 complaints closed with BBB in last 3 years | 140 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 9
Billing/Collection Issues 92
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 51
Total Closed Complaints 152

Additional Complaint Information

BBB has received a pattern of consumer complaints alleging that from December, 2013 through March, 2014, Viridian Energy's variable rates for electricity doubled or tripled without notice or explanation; that consumers who call Viridian's customer service phones experience wait times exceeding one hour; and, that consumer requests for adjustments of their bills or cancellation of service are not processed in a timely manner.  Although Viridian acknowledges receipt of complaints forwarded by BBB and advises that the complaints are being investigated, the company fails to provide information about the disposition of the complaints; therefore, BBB is unable to verify settlement of these matters.

BBB wrote to Viridian Energy on March 25, 2014 and April 8, 2014 to advise the company of the pattern of complaints and requested that the company provide a written statement outlining the steps it intended to take to address the underlying causes of complaints of predatory pricing and failure to adequately address customer service issues.

As of July 28, 2014, Viridian Energy has responded to the noted pattern of complaints. Viridian Energy has communicated extensively with BBB, and taken steps to reduce and correct the underlying issues that caused the pattern of complaints. 

Customer Reviews Summary Read customer reviews

4 Customer Reviews on Viridian Energy, LLC
Customer Experience Total Customer Reviews
Positive Experience 3
Neutral Experience 0
Negative Experience 1
Total Customer Reviews 4

Additional Information

BBB file opened: July 28, 2009 Business started: 03/30/2009 Business started locally: 03/01/2009 Business incorporated: 09/05/2012 in CT
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Department of Consumer Protection
165 Capitol Ave, Hartford CT 06106
Phone Number: (860) 713-6300

Type of Entity

Limited Liability Company (LLC)

Business Management
Ms. Meredith Berkich, President Ms. Barbara Clay, General Counsel Mr. Chaitu Parikh, COO
Contact Information
Principal: Ms. Meredith Berkich, President
Customer Contact: Ms. Barbara Clay, General Counsel
Related Businesses
Public Power, LLC
Business Category

Electric Companies


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Professional AffiliationsX

Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.


BBB Complaint Process

Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.


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What government actions does BBB report on?

BBB reports on known significant government actions involving business' marketplace conduct.


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