BBB Business Review

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This business is not BBB accredited.

Viridian Energy, LLC

Phone: (866) 663-2508 Fax: (203) 658-8701 1055 Washington Blvd Fl 7, Stamford, CT 06901 http://www.viridian.com


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Description

Viridian Energy, Inc. offers alternative energy plans.  Crius Energy is the holding company and third-party energy supplier for Viridian.


BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Viridian Energy, LLC include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 195 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

195 complaints closed with BBB in last 3 years | 85 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 26
Billing/Collection Issues 107
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 62
Total Closed Complaints 195

Additional Complaint Information

BBB has received a pattern of consumer complaints alleging that from December, 2013 through March, 2014, Viridian Energy's variable rates for electricity doubled or tripled without notice or explanation; that consumers who call Viridian's customer service phones experience wait times exceeding one hour; and, that consumer requests for adjustments of their bills or cancellation of service are not processed in a timely manner.  Although Viridian acknowledges receipt of complaints forwarded by BBB and advises that the complaints are being investigated, the company fails to provide information about the disposition of the complaints; therefore, BBB is unable to verify settlement of these matters.

BBB wrote to Viridian Energy on March 25, 2014 and April 8, 2014 to advise the company of the pattern of complaints and requested that the company provide a written statement outlining the steps it intended to take to address the underlying causes of complaints of predatory pricing and failure to adequately address customer service issues.

As of July 28, 2014, Viridian Energy has responded to the noted pattern of complaints. Viridian Energy has communicated extensively with BBB, and taken steps to reduce and correct the underlying issues that caused the pattern of complaints. 

Customer Reviews Summary Read customer reviews

14 Customer Reviews on Viridian Energy, LLC
Customer Experience Total Customer Reviews
Positive Experience 6
Neutral Experience 0
Negative Experience 8
Total Customer Reviews 14

Additional Information

BBB file opened: July 28, 2009 Business started: 03/30/2009 in CT Business incorporated 09/05/2012 in CT
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Environmental Protection, Dept. of
79 Elm Street, Hartford CT 06106
www.ct.gov/dep/site/default.asp
Phone Number: (860) 424-3000
dep.webmaster@po.state.ct.us

Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. Michael Fallquist, CEO Ms. Barbara Clay, General Counsel Mr. Chaitu Parikh, COO
Contact Information
Customer Contact: Ms. Barbara Clay, General Counsel
Principal: Mr. Michael Fallquist, CEO
Related Businesses
Public Power, LLC
Business Category

Electric Companies Energy Service Companies Electric Power Distribution (NAICS: 221122)

X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.