BBB Business Review
This Business is not BBB accredited
Viridian Energy, LLC
Phone: (866) 663-2508 Fax: (855) 722-1039 1055 Washington Blvd Fl 7, Stamford, CT 06901 View Additional Web Addresses
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Viridian Energy, Inc. offers alternative energy plans. Crius Energy is the holding company and third-party energy supplier for Viridian.
This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that lowered the rating for Viridian Energy, LLC include:
- 14 complaints filed against business that were not resolved
- Government action(s) against business
Factors that raised the rating for Viridian Energy, LLC include:
- Complaint volume filed with BBB for business of this size.
- Response to 152 complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||51|
|Total Closed Complaints||152|
Additional Complaint Information
BBB has received a pattern of consumer complaints alleging that from December, 2013 through March, 2014, Viridian Energy's variable rates for electricity doubled or tripled without notice or explanation; that consumers who call Viridian's customer service phones experience wait times exceeding one hour; and, that consumer requests for adjustments of their bills or cancellation of service are not processed in a timely manner. Although Viridian acknowledges receipt of complaints forwarded by BBB and advises that the complaints are being investigated, the company fails to provide information about the disposition of the complaints; therefore, BBB is unable to verify settlement of these matters.
BBB wrote to Viridian Energy on March 25, 2014 and April 8, 2014 to advise the company of the pattern of complaints and requested that the company provide a written statement outlining the steps it intended to take to address the underlying causes of complaints of predatory pricing and failure to adequately address customer service issues.
As of July 28, 2014, Viridian Energy has responded to the noted pattern of complaints. Viridian Energy has communicated extensively with BBB, and taken steps to reduce and correct the underlying issues that caused the pattern of complaints.
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||4|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
Type of Entity
Limited Liability Company (LLC)
Business ManagementMs. Meredith Berkich, President Ms. Barbara Clay, General Counsel Mr. Chaitu Parikh, COO
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