BBB Business Review
This Business is not BBB accredited
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Public Power, LLC offers electricity service for residential, commercial and industrial customers. Crius Energy is the holding company and third party energy supplier for Public Power.
This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Public Power, LLC include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 125 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||37|
|Total Closed Complaints||125|
Additional Complaint Information
BBB has received a pattern of customer complaints against Public Power, LLC, alleging deceptive or inappropriate sales practices by company representatives. Specifically, complaints state that company reps make repeated phone calls to consumers despite their requests to be placed on a "Do Not Call" list; or, that sales representatives soliciting potential customers on the company's behalf misrepresent themselves as being employees of or associated with the customers' current electric providers in order to deceptively switch those consumers to Public Power electric services. Other complaints allege misrepresentation of projected energy savings by switching to Public Power electric services, as well as, billing and customer service issues.
On November 21, 2012, BBB wrote to Public Power, LLC to bring to its attention the pattern of complaints, requesting that the company advise BBB of the steps it intended to take to address the underlying causes of such complaints.
As of July 28, 2014, Public Power, LLC has responded to the noted pattern of complaints. Viridian Energy has communicated extensively with BBB, and taken steps to reduce and correct the underlying issues that caused the pattern of complaints.
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||2|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
Type of Entity
Limited Liability Company (LLC)
Business ManagementMs. Vjollca Jusufi, President Ms. Barbara Clay, General Counsel Mr. Chaitu Parikh, COO
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