BBB Business Review

This Business is not BBB accredited

Public Power, LLC

Phone: (888) 354-4415 Fax: (855) 722-1039 1055 Washington Blvd 7th Floor, Stamford, CT 06901 View Additional Web Addresses

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Public Power, LLC offers electricity service for residential, commercial and industrial customers.  Crius Energy is the holding company and third party energy supplier for Public Power.

BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Public Power, LLC include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 125 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

125 complaints closed with BBB in last 3 years | 51 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 48
Billing/Collection Issues 40
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 37
Total Closed Complaints 125

Additional Complaint Information

BBB has received a pattern of customer complaints against Public Power, LLC, alleging deceptive or inappropriate sales practices by company representatives. Specifically, complaints state that company reps make repeated phone calls to consumers despite their requests to be placed on a "Do Not Call" list; or, that sales representatives soliciting potential customers on the company's behalf misrepresent themselves as being employees of or associated with the customers' current electric providers in order to deceptively switch those consumers to Public Power electric services. Other complaints allege misrepresentation of projected energy savings by switching to Public Power electric services, as well as, billing and customer service issues.

On November 21, 2012, BBB wrote to Public Power, LLC to bring to its attention the pattern of complaints, requesting that the company advise BBB of the steps it intended to take to address the underlying causes of such complaints.  

As of July 28, 2014, Public Power, LLC has responded to the noted pattern of complaints. Viridian Energy has communicated extensively with BBB, and taken steps to reduce and correct the underlying issues that caused the pattern of complaints. 

Customer Reviews Summary Read customer reviews

2 Customer Reviews on Public Power, LLC
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 2
Total Customer Reviews 2

Additional Information

BBB file opened: January 15, 2008 Business started: 10/28/2009 Business incorporated: 12/14/2009 in CT
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Department of Consumer Protection
165 Capitol Ave, Hartford CT 06106
Phone Number: (860) 713-6300

Type of Entity

Limited Liability Company (LLC)

Business Management
Ms. Vjollca Jusufi, President Ms. Barbara Clay, General Counsel Mr. Chaitu Parikh, COO
Contact Information
Customer Contact: Ms. Barbara Clay, General Counsel
Principal: Ms. Vjollca Jusufi, President
Related Businesses
Viridian Energy, LLC FairPoint Energy Services, Inc. FTR Energy Services, LLC Cincinnati Bell Energy, LLC
Business Category

Electric Companies


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Professional AffiliationsX

Types of Complaints Handled by BBB

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BBB Complaint Process

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What government actions does BBB report on?

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