BBB Business Review

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This business is not BBB accredited.

North American Power and Gas, LLC

Phone: (888) 313-9086 Fax: (203) 286-2064 20 Glover Ave, Norwalk, CT 06850 View Additional Email Addresses

BBB Business Reviews may not be reproduced for sales or promotional purposes.


North American Power offers electricity at a variable rate through a network of independent sales representatives.

BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for North American Power and Gas, LLC include:

  • 634 complaint(s) filed against business
  • 1 complaint(s) filed against business that were not resolved
  • Business has failed to resolve underlying cause(s) of a pattern of complaints

Factors that raised the rating for North American Power and Gas, LLC include:

  • Length of time business has been operating
  • Response to 634 complaint(s) filed against business

Customer Complaints Summary Read complaint details

634 complaints closed with BBB in last 3 years | 114 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 180
Billing/Collection Issues 314
Delivery Issues 7
Guarantee/Warranty Issues 4
Problems with Product/Service 129
Total Closed Complaints 634

Customer Reviews Summary Read customer reviews

28 Customer Reviews on North American Power and Gas, LLC
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 3
Negative Experience 25
Total Customer Reviews 28

Additional Information

BBB file opened: April 14, 2010 Business started: 11/03/2009 Business started locally: 11/03/2009 Business incorporated 11/03/2009 in DE
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Department of Public Utility Control
10 Franklin Sq, New Britain CT 06051
Phone Number: (800) 382-4586

Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. Chad Klein, Compliance Manager Mr. Stephan Alexis, Compliance Analyst Mr. Kerry Breitbart, CEO Mr. Bill Kinnery, President Mr. Chris Sattler, COO Mr. Carey Turnbull, Chairman
Contact Information
Customer Contact: Mr. Stephan Alexis, Compliance Analyst
Principal: Mr. Chad Klein, Compliance Manager
Business Category

Electric Companies

Alternate Business Names
North American Power

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.