BBB Business Review
This Business is not BBB accredited
North American Power and Gas, LLC
Phone: (888) 313-9086 Fax: (203) 286-2064 20 Glover Ave, Norwalk, CT 06850 View Additional Email Addresses
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North American Power offers electricity at a variable rate through a network of independent sales representatives.
This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Based on BBB files, this business has a BBB Rating of No Rating. The reason is as follows:
- The business is in the process of responding to previously closed complaints.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||101|
|Total Closed Complaints||541|
Additional Complaint Information
BBB has received a pattern of consumer complaints alleging that North American Power and Gas (NAP)'s advertising and telemarketing representatives misrepresented the savings customers would receive when switching from their current electric or gas service providers to NAP services.
Other complaints alleged that NAP telemarketers failed to properly identify themselves as NAP representatives in order to deceptively switch consumers from their current electric service to NAP's service.
BBB brought these matters to the attention of NAP in October, 2012, asking the company to address the underlying causes of said complaints. Although NAP responded, stating that its policies prohibit misrepresentation of its services by NAP representatives, similar complaints continue to be received by BBB.
On March 5, 2014, BBB again wrote to North American Power regarding the surge in volume of customer complaints registered during the first three months of 2014. Specifically, complainants stated that, contrary to NAP's advertising claim that switching electric and gas service to NAP would result in lower energy costs, consumers' actual costs during the 2013 - 2014 winter months rapidly escalated to three or four times the rate customers paid their previous energy suppliers.
In a response dated April 17, 2014, NAP attributed the energy cost fluctuations affecting its variable rate customers to the Winter Energy Shortage caused by the unusually cold winter. The company has generally responded to complaints by offering partial cost adjustments.
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||11|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
Type of Entity
Limited Liability Company (LLC)
Business ManagementMr. Chad Klein, Compliance Manager Mr. Stephan Alexis, Compliance Analyst Mr. Kerry Breitbart, CEO Mr. Bill Kinnery, President Mr. Chris Sattler, COO Mr. Carey Turnbull, Chairman