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BBB Business Review

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BBB Accredited Business since

Eversource Energy

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Phone: (860) 665-5000 Fax: (860) 607-4550 View Additional Phone Numbers PO Box 270, Hartford, CT 06141 http://www.eversource.com View Additional Web Addresses


BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

The Connecticut Light & Power Co. offers electrical utility power.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Eversource Energy meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

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Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Eversource Energy include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 345 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

345 complaints closed with BBB in last 3 years | 154 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 8
Billing/Collection Issues 183
Delivery Issues 4
Guarantee/Warranty Issues 0
Problems with Product/Service 150
Total Closed Complaints 345

Customer Reviews Summary Read customer reviews

27 Customer Reviews on Eversource Energy
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 27
Total Customer Reviews 27

Additional Information

BBB file opened: June 01, 1940 Business started: 01/01/1925 Business started locally: 01/01/1925 Business incorporated 01/01/1927 in CT
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Department of Consumer Protection
165 Capitol Ave, Hartford CT 06106
http://www.dcp.state.ct.us
Phone Number: (860) 713-6300
trade.practices@po.state.ct.us

Type of Entity

Corporation

Business Management
Mr. Tom May, President/Chief Executive Mr. Rodney Powell, President & COO
Contact Information
Principal: Mr. Tom May, President/Chief Executive
Customer Contact: Ms. Karla Pickett, Executive Inquiry
Principal: Mr. Rodney Powell, President & COO
Business Category

Electric Companies Utilities Underground - Locating Electric Bulk Power Transmission and Control (NAICS: 221121)

Method(s) of Payment
Checks, Visa, Mastercard, Money Orders and Payment Agency
Alternate Business Names
CL & P NSTAR Yankee Gas Services Co.
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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.