BBB Accredited Business sinceAdditional Locations
BBB Business Reviews may not be reproduced for sales or promotional purposes.
Swiss Laundry of Rockville, Inc. dba Swiss Cleaners and Swiss Uniform Services offers dry cleaning, uniform rental and logo apparel.
Request a Quote
A BBB Accredited Business since
BBB has determined that Swiss Cleaners meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that affect the rating for Swiss Cleaners include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Business ManagementMr. Bruce Kloter, President Mr. Matthew Collins, Manager Mr. Keven Grasso, Uniform Services Director of Customer Service Miss. Trudi Kozak, Corp. Secretary Mr. Kenneth Luginbahl, Treasurer Ms. Eileen Martin, Retail Division Manager
Dry Cleaners Uniform Supply Service Uniforms Drycleaning and Laundry Services (except Coin-Operated) (NAICS: 812320)
Alternate Business NamesSwiss Cleaners - Meadowbrook Shopping Plaza Swiss Cleaners - Meadowview Plaza Swiss Cleaners - Phelps Crossing Shopping Plaza Swiss Cleaners - Shops at Somerset Square Swiss Cleaners - Sophia's Plaza Swiss Laundry of Rockville, Inc. Swiss Uniform Services
140 Glastonbury Blvd
Glastonbury, CT 06033 (860) 657-8455 Directions
1707 Boston Tpke,, Meadowbrook Shopping Plaza
Coventry, CT 06238 (860) 742-9607 Directions
175 West Rd
Ellington, CT 06029 (860) 872-4429 Directions
2 North Rd
East Windsor, CT 06088 (860) 623-2351 Directions
244 Hartford Tpke
Vernon, CT 06066 (860) 646-5619 Directions
35 Windsor Ave
Vernon Rockvl, CT 06066 (860) 872-0166 (860) 870-6572 Directions
527 Middle Tpke E
Manchester, CT 06040 (860) 643-1351 Directions
Rt. 74 - Phelps Crossing
18 Tolland Tpke, Ste 1
Willington, CT 06279 (860) 429-1217 Directions
What is a BBB Business Review?
About BBB Business Review Content & Services:
Some Better Business Bureaus offer additional content & services in BBB Business Reviews.
The additional content & services are typically regional in nature or, in some cases, a new product or service that is being tested prior to a more general release.
Not all enhanced content & services are available at all Better Business Bureaus.
Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Guarantee or Warranty
We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.
BBB Complaint Process
Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
What is BBB Advertising Review?
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
What government actions does BBB report on?
BBB reports on known government actions that are relevant to the business's marketplace dealings with the public.
BBB Reporting Policy
As a matter of policy, BBB does not endorse any product, service or business.
Additional Phone Numbers
- (860) 870-6572(Phone)
- (860) 623-2351(Phone)
- (860) 657-8455(Phone)
- (860) 429-1217(Phone)
- (860) 872-4429(Phone)
- (860) 742-9607(Phone)
- (860) 651-9117(Phone)
- (860) 643-1351(Phone)
- (860) 646-5619(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Problems with Product/Service
Read Complaint Details
Complaint: On 10/07 Swiss Cleaners in east Windsor took in a pair of ****** *******s slacks from me,no they are telling me that they have no record and I am out od luck.
Desired Settlement: Replacement slacks
Business Response: Dear ******* ****:
We deeply regret it when a valued customer like *** ****, is inconvenienced in anyway.
We value his business and although mistakes do not occur frequently...when they do, we want to do all we
can to make sure that our customers are satisfied and treated in accordance with the highest business standards.
******, the East Windsor Store Supervisor, contacted me Friday afternoon after speaking with *** ****.
She expressed that she felt she had failed to take care of the issue correctly. She felt that as she tried to explain to him
that we have a barcoding system that prevents misplaced or lost garments, that *** **** may have taken what she
was saying as her unwillingness to resolve the issue.
Because he is a long time customer and we greatly appreciate his business, ****** wanted to let him know
that we would like to take care of the issue and purchase a new pair of pants for him. She just needs some
information. So as soon as she gets in touch with him, she will be doing that, along with our sincere apology
for his inconvienence.
Thank you for your help with this matter.
****** ******** *******