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BBB Business Review

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BBB Accredited Business since

Swiss Cleaners

Additional Locations

Phone: (860) 872-0166 Fax: (860) 872-3698 View Additional Phone Numbers 35 Windsor Ave, Vernon Rockvl, CT 06066 http://www.swisscleaners.com


BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

Swiss Laundry of Rockville, Inc. dba Swiss Cleaners and Swiss Uniform Services offers dry cleaning, uniform rental and logo apparel.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Swiss Cleaners meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Swiss Cleaners include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Swiss Cleaners
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: July 20, 2007 Business started: 01/01/1913 Business started locally: 01/01/1913 Business incorporated 11/01/1945 in CT
Type of Entity

Corporation

Business Management
Mr. Bruce Kloter, President Mr. Matthew Collins, Manager Mr. Keven Grasso, Uniform Services Director of Customer Service Miss. Trudi Kozak, Corp. Secretary Mr. Kenneth Luginbahl, Treasurer Ms. Eileen Martin, Retail Division Manager
Contact Information
Principal: Mr. Bruce Kloter, President
Customer Contact: Ms. Eileen Martin, Retail Division Manager
Business Category

Dry Cleaners Uniform Supply Service Uniforms Drycleaning and Laundry Services (except Coin-Operated) (NAICS: 812320)

Alternate Business Names
Swiss Cleaners - Meadowbrook Shopping Plaza Swiss Cleaners - Meadowview Plaza Swiss Cleaners - Phelps Crossing Shopping Plaza Swiss Cleaners - Shops at Somerset Square Swiss Cleaners - Sophia's Plaza Swiss Laundry of Rockville, Inc. Swiss Uniform Services
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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.