BBB Accredited Business since
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Powerstation, LLC offers entertainment services; Dj's, musicians, performers. Video production services and photography for wedding, bar-mitzvahs, corporate events. Event services; staging, event logistics, event rentals (tent, chairs, etc..), power generation/distribution. Technical services; audio, video, lighting, rentals/engineering and video projection up to 22 feet.
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A BBB Accredited Business since
BBB has determined that Powerstation, LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Powerstation, LLC include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Limited Liability Company (LLC)
Business ManagementMr. Alfred M. Vagnini, Managing Member Mr. Richard Gumpert, Jr. Ms. Liz LaCava, Office Manager/Director
Disc Jockeys Entertainers Photographers - Portrait Video Production Services Event Planners Event Planners - Corporate Photographers - Wedding Videographers Independent Artists, Writers, and Performers (NAICS: 711510)
Alternate Business NamesPowerstation Events
1486 Highland Ave Ste 6
Cheshire, CT 06410 Directions
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Additional Phone Numbers
- (203) 250-8500(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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BBB Letter Grade Scale
Star Rating scale
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Problems with Product/Service
Read Complaint Details
Complaint: It has been 10 months since my wedding, and my involvement with powerstationsevents. I hired this company to do my photography, limo service, and DJ entertainment. Leading up to my wedding, they were very accommodating and I was pleased with the quality of my engagement photos. However, as soon as they cashed my check for the balance due and my wedding was over, my relationship with this company has been awful. In the time since my wedding on August 9th 2013, my matron of honor got pregnant, had a baby boy, and is now home with her newborn. Another one of my bridesmaids got engaged, and I was in her wedding this past weekend. Yet, I still have not received my wedding album. I have gone back and forth with my photographer and the owner of the company regarding this, each time, I am promised something else and given a new timeframe that is never met. I have many many e-mails of false promises and unmet deadlines. I would never recommend this company to anyone...a bride depends in her photos to tell the picture of a day that was a blur to her, and I will be married a year with nothing to show for it. The services at powerstationsevents are not cheap, and they got a pretty large tip from my family as well. I have tried to handle this with tact and directly, but have gotten nowhere. I don't know where else to turn, and I also know that if I did my job this way, I wouldn't have one anymore...
Desired Settlement: I want my wedding photos and I want people to be aware of what they are getting when they choose this company
We're disappointed to hear this client isn't fully satisfied with the completion time of her album but feel we delivered more than contracted. What isn't mentioned is that the customer has had her contracted gallery of over 3000 images for more than seven months, as well as all the disks containing the high resolution images. A complementary 16x20 canvas print and multiple pages in the completed album were provided at no additional cost to make up for some delays in the process. The design process was lengthy due to some back in forth on number of images chosen, pages included/added and a last minute change made by the customer after the album order was placed. As of the writing of this response, the final album will be delivered to the customer within two weeks (four weeks longer than originally promised) and our contract will be fulfilled.