BBB Accredited Business since
BBB Business Reviews may not be reproduced for sales or promotional purposes.
Powerstation, LLC offers entertainment services; Dj's, musicians, performers. Video production services and photography for wedding, bar-mitzvahs, corporate events. Event services; staging, event logistics, event rentals (tent, chairs, etc..), power generation/distribution. Technical services; audio, video, lighting, rentals/engineering and video projection up to 22 feet.
Request a Quote
A BBB Accredited Business since
BBB has determined that Powerstation, LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Powerstation, LLC include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 1 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Type of Entity
Limited Liability Company (LLC)
Business ManagementMr. Alfred M. Vagnini, Managing Member Mr. Richard Gumpert, Jr. Ms. Liz LaCava, Office Manager/Director
Disc Jockeys Entertainers Photographers - Portrait Video Production Services Event Planners Event Planners - Corporate Photographers - Wedding Videographers Independent Artists, Writers, and Performers (NAICS: 711510)
Alternate Business NamesPowerstation Events
What is a BBB Business Review?
We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.
About BBB Business Review Content & Services:
Some Better Business Bureaus offer additional content & services in BBB Business Reviews.
The additional content & services are typically regional in nature or, in some cases, a new product or service that is being tested prior to a more general release.
Not all enhanced content & services are available at all Better Business Bureaus.
Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Guarantee or Warranty
We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.
BBB Complaint Process
Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
What is BBB Advertising Review?
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
What government actions does BBB report on?
BBB reports on known significant government actions involving business' marketplace conduct.
BBB Reporting Policy
As a matter of policy, BBB does not endorse any product, service or business.
BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.
BBB business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.
Additional Phone Numbers
- (203) 250-8500(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating Overview
BBB Customer Reviews Star Rating represents the customers opinions of the business. The Customer Review Star Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score. Below is the Customer Review Star Rating scale.
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB Customer Review Star Ratings are not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Star Rating in addition to all other available information about the business.
Problems with Product/Service
Read Complaint Details
Complaint: It has been 10 months since my wedding, and my involvement with powerstationsevents. I hired this company to do my photography, limo service, and DJ entertainment. Leading up to my wedding, they were very accommodating and I was pleased with the quality of my engagement photos. However, as soon as they cashed my check for the balance due and my wedding was over, my relationship with this company has been awful. In the time since my wedding on August 9th 2013, my matron of honor got pregnant, had a baby boy, and is now home with her newborn. Another one of my bridesmaids got engaged, and I was in her wedding this past weekend. Yet, I still have not received my wedding album. I have gone back and forth with my photographer and the owner of the company regarding this, each time, I am promised something else and given a new timeframe that is never met. I have many many e-mails of false promises and unmet deadlines. I would never recommend this company to anyone...a bride depends in her photos to tell the picture of a day that was a blur to her, and I will be married a year with nothing to show for it. The services at powerstationsevents are not cheap, and they got a pretty large tip from my family as well. I have tried to handle this with tact and directly, but have gotten nowhere. I don't know where else to turn, and I also know that if I did my job this way, I wouldn't have one anymore...
Desired Settlement: I want my wedding photos and I want people to be aware of what they are getting when they choose this company
We're disappointed to hear this client isn't fully satisfied with the completion time of her album but feel we delivered more than contracted. What isn't mentioned is that the customer has had her contracted gallery of over 3000 images for more than seven months, as well as all the disks containing the high resolution images. A complementary 16x20 canvas print and multiple pages in the completed album were provided at no additional cost to make up for some delays in the process. The design process was lengthy due to some back in forth on number of images chosen, pages included/added and a last minute change made by the customer after the album order was placed. As of the writing of this response, the final album will be delivered to the customer within two weeks (four weeks longer than originally promised) and our contract will be fulfilled.
BBB's Final Determination: After reviewing the position of all parties, BBB determined that the business made a reasonable offer to resolve the complaint. However the consumer did not accept the offer.