BBB Accredited Business since
4 of 17 images | See All Images >>
BBB Business Reviews may not be reproduced for sales or promotional purposes.
Church Hill Classics manufactures custom,professional-quality diploma frames, certificate frames, varsity letter frames, photo frames, and insignia desk accessories for thousands of colleges and universities, high schools, military, professional associations and corporate clients. The company also sponsors an annual scholarship for students called the Frame My Future Scholarship Contest.
Request a Quote
A BBB Accredited Business since
BBB has determined that Church Hill Classics, LTD. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Church Hill Classics, LTD. include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||0|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Business ManagementMs. Lucie H. Voves, President Ms. Sue Mouchantat, Customer Service Manager
Custom Framing Picture Frames - Wholesale & Manufacturers Picture Frames - Dealers All Other Home Furnishings Stores (NAICS: 442299)
Refund and Exchange PolicyFor non-customized products, your purchase is refundable within 30 days of receipt. At your discretion, we will either replace the product or issue a refund of the purchase price of the item, less shipping and handling charges.
For customized frames that are designed to your specifications, we are not able to refund your purchase price; however, we will work with you, if necessary, to exchange items and assure your satisfaction.
All returns must be received back to us in new, undamaged condition and in original packaging. If you are sending back your order, we recommend that you insure it in case of any damage or loss.
In the unlikely event of damage in transit, rest assured that all shipments are fully insured and will be replaced promptly.
Alternate Business Nameswww.associationframes.com www.corporateframing.com www.diplomaframe.com www.varsityletterframe.com
Products & Services
We are a leading U.S. manufacturer of custom diploma frames, certificate frames, insignia desk accessories and photo frames for thousands of institutions of higher education, the military, professional associations, and corporate clients.
594 Pepper St
Monroe, CT 06468 (800) 477-9005 (203) 268-1535 Directions
What is a BBB Business Review?
We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.
About BBB Business Review Content & Services:
Some Better Business Bureaus offer additional content & services in BBB Business Reviews.
The additional content & services are typically regional in nature or, in some cases, a new product or service that is being tested prior to a more general release.
Not all enhanced content & services are available at all Better Business Bureaus.
Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Guarantee or Warranty
We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.
BBB Complaint Process
Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
What is BBB Advertising Review?
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
What government actions does BBB report on?
BBB reports on known government actions that are relevant to the business's marketplace dealings with the public.
BBB Reporting Policy
As a matter of policy, BBB does not endorse any product, service or business.
BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.
BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.
Additional Phone Numbers
- (203) 268-1535(Phone)
Additional Web Addresses
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Read Complaint Details
Complaint: I purchased two diploma frames for my sons who are graduating from college. The sales person on the phone assured me the spelling would be correct. I was over charged a total of 674.00 for two frames. I was charged 90 dollars for expedited shipping which was not next day shipping. I received the frames with the word university spelled UNIBERSITY. To be over charged and then receive a product with wrong spelling was devastated. I cried all night. I had no diploma frame (gift) to give my son. This company should not guarantee correct spelling if they cannot deliver.
Desired Settlement: I want a full refund including shipping. I feel they should refund in full because they are the ones who did not deliver . I am probably going to get legal advice. My sons graduating from **** ********** and ******* ********** are a very big deal to me. I spent nearly 700 dollars on these diploma frame because this event is of great emotional pride for me. I WANT to be financially compensated for the emotional distress this company has caused me. It was their responsibility to check the spelling on their products. They are in the business of selling University frames. They didn't care about my order. They took my money and did not care about the product they sold me, which was evident by the carless , spelling. They didn't even bother to check the product they sent. They belong in the hall of SHAME.
Complaint ID#: ********