BBB Business Review

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This business is not BBB accredited.

American Cruise Lines

Phone: (800) 814-6880 Fax: (203) 453-0417 View Additional Phone Numbers 741 Boston Post Rd Ste 200, Guilford, CT 06437 http://www.americancruiselines.com


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Description

American Cruise Lines operates the newest fleet of riverboats and small cruise ships on more than 35 week long itineraries around the country. Long established and deeply experienced in cruise travel, American Cruise Lines has most recently received world-wide recognition as the first to revive paddlewheel river cruising in America. The line is known for working closely with guests before, during, and after their cruise to create a highly personalized experience. To learn more about American Cruise Lines, visit www.americancruiselines.com or call 800-814-6880.


BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that affect the rating for American Cruise Lines include:

  • Failure to respond to 1 complaint(s) filed against business
  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

23 complaints closed with BBB in last 3 years | 9 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 5
Billing/Collection Issues 2
Delivery Issues 0
Guarantee/Warranty Issues 1
Problems with Product/Service 15
Total Closed Complaints 23

Customer Reviews Summary Read customer reviews

3 Customer Reviews on American Cruise Lines
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 3
Total Customer Reviews 3

Additional Information

BBB file opened: November 28, 2000 Business started: 05/10/1991 in CT Business started locally: 05/10/1991 Business incorporated 06/01/1999 in DE
Type of Entity

Corporation

Business Management
Mr. Timothy Beebe, VP Sales & Adminstration Ms. Susan Renner, CFO, Treasurer Mr. Charles A. Robertson, Vice President Ms. Susan Shultz, Director of Sales
Contact Information
Principal: Mr. Timothy Beebe, VP Sales & Adminstration
Customer Contact: Mr. Charles A. Robertson, Vice President
Business Category

Cruises

Method(s) of Payment
Check and major credit cards
Refund and Exchange Policy
American Cruise Lines works individually with each guest to ensure the highest level of satisfaction. Each cruise experience is unique and we will work with you to accommodate your concerns and interests. This attention to detail has helped us earn one of the highest guest repeat rates in the industry.
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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.