BBB Accredited Business sinceAdditional Locations
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RBS Card Services (RBS) offers a variety of credit card products for both consumer and commerical customers. RBS issues credit cards for RBS, Citizens Bank, Charter One Bank and People's United Bank and is a partner in a joint venture with The Kroger Company. RBS is the credit card unit of Citizens Financial Group (CFG) which is headquartered in Providence, Rhode Island and owned by The Royal Bank of Scotland Group.
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A BBB Accredited Business since
BBB has determined that RBS Card Services meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for RBS Card Services include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 7 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||5|
|Total Closed Complaints||7|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Business ManagementMs. Susan Brown-Lacascio, Executive Services Admin.
Credit Cards & Plans Financial Transactions Processing, Reserve, and Clearinghouse Activities (NAICS: 522320)