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BBB Business Review

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BBB Accredited Business since

Merchant Solutions, LLC

Phone: (866) 326-3480 Fax: (866) 425-6038 12 N Main Street  Suite #44, West Hartford, CT 06107

BBB Business Reviews may not be reproduced for sales or promotional purposes.


Merchant Solutions, LLC offers credit card processing and equipment, custom gift cards, and merchant cash advances.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Merchant Solutions, LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Merchant Solutions, LLC include:

  • Length of time business has been operating
  • No complaints filed with BBB

Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 0

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Merchant Solutions, LLC
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: August 13, 2009 Business started: 08/14/2007 Business started locally: 08/14/2007 Business incorporated 08/14/2007 in CT
Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. Brian Bartos, Member Mr. Mike Duarte, Business Development Mr. Andrew Moran, Business Development
Contact Information
Principal: Mr. Brian Bartos, Member
Customer Contact: Mr. Andrew Moran, Business Development
Business Category

Credit Card - Merchant Services Loans - Small Business Business Services - General Gift Certificates/Cards Credit Cards & Plans - Equipment & Supplies Credit Card Processing Service Financial Transactions Processing, Reserve, and Clearinghouse Activities (NAICS: 522320)

Service Area

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.