BBB Business Review

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This business is not BBB accredited.

Geek Support Live

Phone: (855) 481-5399 Fax: (860) 745-4339 View Additional Phone Numbers 122 Pearl Street #A, Enfield, CT 06082 View Additional Email Addresses

BBB Business Reviews may not be reproduced for sales or promotional purposes.


Computer Repair and Support 

BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for Geek Support Live include:

  • Length of time business has been operating
  • 71 complaint(s) filed against business

Factors that raised the rating for Geek Support Live include:

  • Response to 71 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

71 complaints closed with BBB in last 3 years | 51 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 55
Billing/Collection Issues 1
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 15
Total Closed Complaints 71

Customer Reviews Summary Read customer reviews

41 Customer Reviews on Geek Support Live
Customer Experience Total Customer Reviews
Positive Experience 29
Neutral Experience 1
Negative Experience 11
Total Customer Reviews 41

Additional Information

BBB file opened: June 12, 2013 Business started: 11/01/2012 in CT Business incorporated 12/10/2013 in FL
Type of Entity


Business Management
Mr. Thomas Schwab, President
Contact Information
Principal: Mr. Thomas Schwab, President
Business Category

Computer Consultant

Products & Services

Geek Support Live sells the following brand(s): NA

Geek Support Live offers the following product(s): NA

Method(s) of Payment
Credit cards, Checks, Debit Cards.
Refund and Exchange Policy

For Incident Based Plans, a full refund will be issued if GEEK SUPPORT LIVE has not been able to resolve even a single issue for you within 72 hours of your plan purchase with GEEK SUPPORT LIVE If there are one or more resolved issues, the fees for the Service will not be refundable.  Not with standing this GEEK SUPPORT LIVE may, at its sole discretion and on a case by case basis, agree to a refund of fees after deducting charges for servicing the User.

For Incident Based Plans, you will be eligible for refund when any of the following criteria are met. 1.  You have all the prerequisites which require to resolve the problem and issue was not resolved till the time account was active.

2.  The issue is out of scope for the particular plan.

3. 72 hours have not passed after the issue was not worked upon by a GEEK SUPPORT LIVE technician.  


BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.