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BBB Reliability Report for

Dementia Clothing

BBB Rating F

BBB issues Reliability Reports on all businesses, whether or not they are BBB accredited. If a business is a BBB Accredited Business, it is stated in this report.

Find out more about Dementia Clothing:

BBB Accreditation

BBB Rating

Business Contact and Profile

Customer Complaint History

Government Actions

Advertising Review

BBB Copyright and Reporting Policy

BBB Accreditation

This business is not a BBB Accredited Business.

BBB Rating for Dementia Clothing

Based on BBB files, Dementia Clothing has a BBB Rating of F on a scale from A+ to F.

Reasons for this rating include:

9 complaints filed against business
Failure to respond to 7 complaints filed against business.
2 serious complaints filed against business.
BBB does not have sufficient information to determine how long this business has been operating.
BBB does not have sufficient background information on this business.
One complaint filed against business that was not resolved.

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Business Contact and Profile for Dementia Clothing
Name:	Dementia Clothing
Phone:	(203) 508-3846
Address:	61 Main Street #2
	New Haven, CT 06513
Website:	http://www.dementiaclothing.com
Principal:	Jennie Perry, Owner
Customer Contact:	Jennie Perry, Owner
File Open Date:	June 2008
Type of Business:	Clothing - Retail
BBB Accreditation:	Dementia Clothing is not a BBB Accredited business.

BBB has requested basic information from this company but has not received a response. As a result, BBB may not have current detailed information about the company's background.

Customer Complaint History for Dementia Clothing

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB processed a total of 9 complaints about Dementia Clothing in the last 36 months, our standard reporting period. Of the total of 9 complaints closed in 36 months, 7 were closed in the last year.

Contract Issues
	No Response
		1 -	Company failed to respond to BBB to resolve or address the complaint issues.

Sales Practice Issues
	No Response
		1 -	Company failed to respond to BBB to resolve or address the complaint issues.

Delivery Issues
	Resolved
		1 -	Company resolved the complaint issues. The consumer acknowledged acceptance to BBB.
	Unresolved
		1 -	Company failed to resolve the complaint issues through BBB voluntary and self-regulatory process.
	No Response
		4 -	Company failed to respond to BBB to resolve or address the complaint issues.

Refund or Exchange Issues
	No Response
		1 -	Company failed to respond to BBB to resolve or address the complaint issues.

Government Actions

BBB has no information regarding government actions at this time.

Advertising Review

BBB has no information regarding advertising review at this time.

BBB Copyright and Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Reliability Reports are provided solely to assist you in exercising your own best judgment. Information in this BBB Reliability Report is believed reliable, but not guaranteed as to accuracy.

BBB Reliability Reports generally cover a three-year reporting period. BBB Reliability Reports are subject to change at any time.

If you choose to do business with Dementia Clothing, please let them know that you contacted BBB for a BBB Reliability Report.

ID: 87057539
Report as of November 22, 2009 14:18
Copyright^© 2009 Better Business Bureau

BBB Definition:

report - A summary of activity reflected in a company's BBB file. Includes basic business background, BBB Accreditation information, and BBB complaint activity over the previous three years. Also reports may include any known government actions, advertising issues or other information that results from activity conducted by BBB.

BBB Definition:

Report - A summary of activity reflected in a company's BBB file. Includes basic business background, BBB Accreditation information, and BBB complaint activity over the previous three years. Also reports may include any known government actions, advertising issues or other information that results from activity conducted by BBB.

BBB Definition:

scale -
BBB Rating Scale
A+
A
A-
B+
B
B-
C+
C
C-
D+
D
D-
F

BBB Definition:

resolved - The company resolved the complaint issues.

BBB Definition:

Contract Issues -

Complaints in this category generally include one or more of the following issues:

failure to honor contract or agreement
work performed without authorization
invalid contract

BBB Definition:

No Response - The company failed to respond to the complaint.

BBB Definition:

Sales Practice Issues -

Complaints in this category generally include one or more of the following issues:

alleged sales presentations made in person or by telephone that contain misrepresentations of the product or service
high pressure sales practices
failure to disclose key conditions of the offer
verbal representations not consistent with written contractual terms or agreements

BBB Definition:

No Response - The company failed to respond to the complaint.

BBB Definition:

Delivery Issues -

Complaints in this category generally include one or more of the following issues:

delayed delivery of ordered merchandise

BBB Definition:

Resolved - The company resolved the complaint issues.

BBB Definition:

Unresolved - The company failed to resolve the complaint issues.

BBB Definition:

No Response - The company failed to respond to the complaint.

BBB Definition:

Refund or Exchange Issues -

Complaints in this category generally include one or more of the following issues:

failure to honor company policy or verbal commitment to provide refunds, exchanges, or credit for products or services.

BBB Definition:

No Response - The company failed to respond to the complaint.

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Dementia Clothing

Find out more about Dementia Clothing:

BBB Rating for Dementia Clothing

Business Contact and Profile for Dementia Clothing

Customer Complaint History for Dementia Clothing