This Business is not BBB accredited
Phone: (203) 866-4656 Fax: (203) 899-1626 View Additional Phone Numbers
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Chimney Master offers chimney cleaning services and masonry.
This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Chimney Master include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 1 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
Type of Entity
Business ManagementMr. Vincent Balducci, Owner
Chimney Cleaning Chimney Sweeper Dryer Vent Cleaning Chimney Builders & Repair Mason Contractors
THIS LOCATION IS NOT BBB ACCREDITED
Norwalk, CT 06854 Directions
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Additional Phone Numbers
- (203) 323-1676(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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BBB Letter Grade Scale
Star Rating scale
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Problems with Product/Service
Read Complaint Details
Complaint: We hired this company to clean our chimney as well as putting on a new chimney cap. They came Saturday afternoon and did a great job cleaning the chimney (very professional, cleaned up after themselves) and he brought us a new cap and placed it on our chimney. Sunday morning the chimney cap was off and I called Monday to ask him to come and put it back on again. I was told this would not be an issue and he would be there within the week. The week passed and still no chimney cap so I called the following week and got the same response-they'd be there by the end of the week. This has happened numerous times and there is always some excuse as to why they cannot come and put the cap back on. It has now been over two months and while I have left messages, I cannot get a phone call back. I acknowledge my chimney is quite tall but I'd rather hear someone tell me that their company is not capable of doing this instead of saying they will do it and then not show up. Now its winter and I understand that it is difficult with the snow and cold weather to do this but I just don't want to wait till spring and still get no response.
Desired Settlement: I'd like either a refund, which I was told was impossible since the cap was put on my chimney as was now used...although it only stayed on for a few hours. If this is truly the case and he cannot refund us, I'd like to know an exact date of when someone will be at my house to put the cap back on and actually show up.
Business Response: Attention: ******** #******* A rain cap was installed for this customer & due to severe wind & bad weather conditions, somehow the cap came loose & blew off. I made several appointments to have the cap reinstalled but the weather was not cooperating for us to do so. This chimney extends very high from the roof & can be a very dangerous site when wet & slippery. Cap will be reinstalled soon as the weather permits & able to safely reinstall. This customer is a top priority & on top of our list. As soon as snow clears the roofs, we will take care of this matter. We have every intention to do so. Thank you, ******* ******** DBA Chimney Master
BBB's Final Determination: Consumer accepted resolution offered by the business.