This business is not BBB accredited.

Chimney Doctor of CT

Fax: (203) 758-6962 .., Naugatuck, CT 06770

! Chimney Doctor of CT is Believed to Be Out of Business !

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Chimney Doctor of CT offers complete chimney maintenance and restoration including cleaning, covers, flue lining, waterproofing, and tuck pointing, as well as fire, wind and water damage restoration. They also offer obstructions removal.

BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Based on BBB files, this business has a BBB Rating of No Rating. The reason is as follows:

  • This business has no rating because BBB has information indicating it is out of business.

Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 1
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Chimney Doctor of CT
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: January 01, 1984 Business started: 01/01/1979 Business started locally: 01/01/1979 Business incorporated 02/16/2010 in CT
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Department of Consumer Protection
165 Capitol Ave, Hartford CT 06106
Phone Number: (860) 713-6300

Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. Frank C. Bainer Jr., Owner/Member
Contact Information
Principal: Mr. Frank C. Bainer Jr., Owner/Member
Business Category

Chimney Cleaning Fire & Water Damage Restoration Fire Damage Restoration Water Damage Restoration Chimney Builders & Repair Mason Contractors Waterproofing Contractors Stoves - Wood, Coal Other Services to Buildings and Dwellings (NAICS: 561790)

Alternate Business Names
Bainer Enterprises, LLC

Additional Locations



    Naugatuck, CT 06770


BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

6/30/2014 Advertising/Sales Issues | Read Complaint Details

Additional Notes

Complaint: Deceptive advertising and price manipulation.

Desired Settlement: Refund of the $25.00 rebate offered with ****** coupon good thru 6/30/14.They are guilty of deceptive advertising.

Business Response: Mr. ***********,

The chimney cleaning cost you were offered of $129 + tax is a discounted rate.  All of our ******** ******* customers receive a discounted rate for the cost of their cleaning.  The normal price for a standard cleaning is $159 + tax.  I have attached our exact coupon - which happens to be the only coupon we are running at this time.  As you can see, there is a note at the bottom of the coupon that states "Not to be combined with any other offer".  The price that you received is actually $30 off the normal price, therefore your discount was greater than the one offered on the coupon.  We cannot offer a refund when our coupon clearly states that you can't use it with another offer.
***** ** ******
Chimney Doctor of CT

Consumer Response:  
Complaint: ********

I am rejecting this response because:


  ****** **********There is no advertised rate for ******** ******* residents, and if there is, it has never been published anywhere