BBB Accredited Business since
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This company offers chimney cleaning, as well as capping, lining, and construction.
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A BBB Accredited Business since
BBB has determined that Chimney Champs, LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Chimney Champs, LLC include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 2 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||2|
|Total Closed Complaints||2|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||1|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Type of Entity
Limited Liability Company (LLC)
Business ManagementMr. Charles Jasmine, Owner
Chimney Cleaning Chimney Lining Materials Chimney Builders & Repair Mason Contractors Other Services to Buildings and Dwellings (NAICS: 561790)
184 Dowd St
Newington, CT 06111 (860) 594-8607 (860) 816-7371 Directions
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BBB Complaint Process
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Additional Phone Numbers
- (860) 816-7371(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
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Problems with Product/Service
Read Complaint Details
Complaint: We bought a **** ****** wood burning stove in October 2012 and wanted to be diligent about maintaining it for the safety of our family. So at the end of the season, on April 9, 2013 Dan from Chimney Champs came out to do a cleaning. I was busy caring for my 3 small children at the time and didn't supervise the cleaning because I knew that I hired a professional and I trusted him to do the job correctly. He was very kind and professional, and I was impressed with the cleanliness of the team both in appearance and after the work was completed. In October 2013 we started up the wood stove for the first fire of the season, and after awhile the closed stove started billowing thick acrid smoke into our home in such a manner we thought we must have a chimney fire. My children were so scared and we called 911. Five firetrucks and 30 firemen responded to the out of control situation. After a thorough inspection, they confirmed that the chimney was indeed clean from our servicing in April. However, we discovered that the inner chambers of the stove remained hard packed with ash because they were not cleaned out by Chimney Champs. My receipt states that I paid $105.35 for a Wood Stove Cleaning... but my stove was NOT cleaned and my family was put at tremendous risk for this. We are greatful that we were not sleeping when this event occurred. I wrote a heartfelt letter of concern detailing these events and mailed it to Chimney Champs along with my original receipt for service, and I am most disappointed that they have not contacted me concerning this. Therefore, I have decided to contact the BBB.
Desired Settlement: I would like them to come out and sweep the chimney free of charge (not the stove, we will clean out the inside chambers ourselves this time now that we learned how).OrI would like to be refunded the original cost of the cleaning because my receipt states that I paid for a wood stove cleaning and the wood stove was NOT cleaned.
From: Chimney Champs
I would definately recommend their services in the future, and would hire them again to sweep my chimney pipe. Their workers are very courteous, professional, and extremely neat.
Thank you Chimney Champs for following up in this issue~ your attention to this matter is greatly appreciated!
|10/8/2012||Problems with Product/Service|