BBB Accredited Business since
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Four Seasons Chimney & Roofing, LLC offers chimney construction, repair, and cleaning, as well as roofing.
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A BBB Accredited Business since
BBB has determined that Four Seasons Chimney & Roofing, LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Four Seasons Chimney & Roofing, LLC include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 1 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
Type of Entity
Limited Liability Company (LLC)
Business ManagementMr. Garrett Hayes, Member Mr. Justin Hayes, Owner
Chimney Builders & Repair Home Improvements Roofing Contractors Fireplaces Chimney Cleaning
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- Problems with Products or Services
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Additional Phone Numbers
- (203) 490-9654(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
Problems with Product/Service
Read Complaint Details
Complaint: Initial installation date was 10/2012. Installer was contracted to install new roof and gutter guards. Upon completion, we discovered that the satellite dish was damaged and installer failed to mention the damage. We had it repaired and installer paid for repair. We also noticed an area where the gutter guard and roof were actually lifting. Installer said they would repair in the spring. After numerous calls and emails, installer came back and said they would flatten out from the heat of the summer. We contacted recently (again required numerous calls and emails), and installer said they hadn't done the gutter guard. This was ridiculous and they agreed to come out again to repair. Still no change which means they either aren't coming or aren't repairing. Took a picture today which is available for anyone who may need it, We are hopeful that this is not leaking but we have no real way of knowing.
Desired Settlement: Come and fix error from a year ago as it should have been done.
Business Response: We were under the impression the issue was resolved. We can go back to repair the issue.
Business Response: The issue has been resolved, so if you could please confirm with the BBB. Thanks
BBB's Final Determination: Consumer accepted resolution offered by the business.